Employer Relations & Insights Officer

The Nursing and Midwifery Council; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

30 days annual leave

Enhanced Pension Contributions 8–14%

Life Insurance - 4 x current salary

Hybrid working

Enhanced Maternity and Paternity Leave

24 Hours Employee Assistance Programme

Cycle to Work Scheme

Perkbox membership

Subsidised restaurant in PortlandPlace

Season ticket loans

Job summary

The Nursing and Midwifery Council is seeking an Employer Link Officer to join the Employer Link Service. The role is based in London or Edinburgh with hybrid working arrangements and a 12-month fixed-term contract.

You will handle employer inquiries, provide expert information, analyse datasets for regular reports, and support multiple teams to ensure excellent service delivery. Reporting to the ELS lead, you will develop guidance materials, manage the ELS mailbox, and contribute to improvements

Qualifications

• Experience delivering high-quality administration and customer service.
• Excellent oral and written communication with stakeholders.
• Experience analysing complex datasets to produce accurate and timely reports.
• Ability to prioritise competing demands while maintaining accuracy.
• Experience following and developing SOPs in governance processes.
• Sensitivity and tact when identifying and working with confidential information.

Responsibilities

• Manage employer enquiries and correspondence, providing accurate information.
• Develop constructive relationships with internal and external colleagues.
• Support the ELS Advice Line calls.
• Contribute to projects and initiatives linked to team priorities.
• Manage ELS mailbox and correspondence, including complex letters.
• Provide information about the role and remit of ELS to stakeholders.
• Produce reports from large complex datasets to support team activity.
• Monitor activity and maintain records of issues, resolutions and trends.
• Contribute to data quality, data maintenance and system integrity activities.
• Develop guidance materials, user documentation and training resources.
• Work collaboratively across the organisation.

Skills

Administration

Customer service

Data analysis

Communication

Report writing

SOP development

Confidentiality

Attention to detail

Job description

The Nursing and Midwifery Council is seeking an Employer Link Officer to join the Employer Link Service. The role is based in London or Edinburgh with hybrid working arrangements and a 12-month fixed-term contract.

You will handle employer inquiries, provide expert information, analyse datasets for regular reports, and support multiple teams to ensure excellent service delivery. Reporting to the ELS lead, you will develop guidance materials, manage the ELS mailbox, and contribute to improvements