Employee Success Business Partner Senior Manager

Salesforce; United Kingdom; On-site; GBP 90,000 - 120,000; Full time

Job summary

Salesforce, Inc. is seeking a Sr. Manager Employee Success Business Partner to provide comprehensive HR support to the Sales organization.

You will partner with ESBPs and COEs to drive people strategy, equality, design, change leadership, and coaching, while delivering AI-enabled HR solutions across a fast-paced environment. The role focuses on strategic consulting, workforce planning, and talent management, requiring strong advisory skills and the ability to influence executives in a dynamic,

Qualifications

• Strategic advisory to senior leaders translating business strategy into people plans.
• HR priorities aligned with sales leadership and ESBP direction.
• Experience advising on people strategy, equality, org design, and change leadership.

Responsibilities

• Serve as trusted advisor to senior leaders, translating strategy into people plans aligned with ESBP direction.
• Manage execution of strategic workforce plan, monitor headcount, coordinate with Finance and Recruiting.
• Use Org Health metrics to diagnose gaps and provide data-driven recommendations.

Skills

Strategic consulting

HR business partner

Change management

Leadership coaching

Job description

Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Join our Employee Success (Human Resources) Business Partner team and work with some of the most talented leaders in the industry. At a time when AI is evolving daily, we are innovating in ways that support the betterment of our Customers and our Communities. Our success is directly related to the invention of groundbreaking solutions-culminating in our formula of CRM + AI + Data + Trust.

We are seeking a Sr. Manager Employee Success Business Partner to provide a full range of HR business support to our Sales organisation. This hire will work closely with other ESBPs and Centers of Excellence (COEs) to advise, drive strategy, and influence the business on topics involving, but not limited to, People Strategy, Equality, Organisational Design & Development, Change Leadership, Engagement and Retention, Leader Development, and Coaching, all while orchestrating solutions.

The ideal candidate is interested in making a significant impact in several critical business areas in the function; excels in a fast-paced, ever-changing environment; and is looking to work with a strong Business Partner team. This role is an individual contributor.

What You'll Actually Be Doing

Strategic Consulting

Serve as a trusted advisor to senior leaders, translating high-level business strategy into actionable people plans and HR priorities, aligned with the lead ESBP's direction. Understands go-to-market sales strategies and how to support different sales and sales support teams. Bring clarity to complexity, listen deeply, and ask great questions to get to the root of the issue - showing up with courage and authenticity.

Workforce Plan Execution

Manage the execution of the strategic workforce plan, including analysing headcount needs, monitoring talent allocation, and facilitating workforce strategy decisions within the assigned business unit. Drive a unified partnership with Finance, Strategy, Recruiting, and Workforce Planning.

Org Health Management

Utilise Org Health metrics and analytics to diagnose skill gaps, team health issues, and organisational structure challenges, providing data-driven recommendations to the lead ESBP and business leaders. Conduct proactive quarterly org inspections that go beyond static metrics to address role sprawl, micro-teams, and organisational gaps to drive speed and productivity.

AI Fluency & Agentic Enablement

Act as a thought partner in leading the responsible adoption of AI in ES and the business. Support business leaders in building AI strategies, performing task analysis for the 4Rs (Redesign, Reskill, Redeploy, Rebalance), and driving employee proficiency in core AI fluency skills. Identify opportunities to automate or augment manual processes using AI tools and ES Agents.

Change Management Support

Support and facilitate major change management initiatives (e.g., restructurings, digital transformations, M&A integrations) by implementing communications, engagement strategies, and risk mitigation plans defined by the core team - managing resistance early and addressing workforce concerns with trust, clarity, and stability.

Talent Program Management

Manage and drive the successful execution of core talent lifecycle processes - including performance reviews, compensation planning, promotions, and succession planning - within the business unit. Proactively identify, engage, and retain high performers and critical roles.

Leadership Coaching

Provide coaching and consultation to managers on employee relations, team development, retention strategies, and effective utilisation of HR programs and tools. Meet people where they are and help them grow, modelling a curiosity and growth mindset in all interactions.

Talent Identification

Partner with Talent Acquisition and Learning & Development teams to identify critical talent needs and ensure integrated delivery of talent programs, including skills gap analysis and enablement aligned to evolving workforce needs.

HR Solutions Orchestration

Act as the primary interface to coordinate and orchestrate the delivery of specialised HR services (e.g., Total Rewards, Employee Success) to the business, ensuring a seamless experience