Employee Relations Team Coordinator

Lewisham and Greenwich NHS Trust; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A community-focused healthcare organization in Greater London is seeking an ER Team Coordinator to provide comprehensive administrative support to the Employee Relations team. The role involves acting as a first point of contact for queries, supporting sickness absence management, and ensuring accurate data handling. Candidates should have relevant HR qualifications and administrative experience within a healthcare setting. This position offers an opportunity to enhance employee relations strategies within the organization.

Qualifications

• Experience of working in an administrative role within a Human Resources function.
• Proven track record of use of technology to produce reports.

Responsibilities

• Act as a point of contact for managers and staff in the Employee Relations team.
• Support a Senior ER Advisor in sickness absence management.
• Provide information clearly and compassionately.

Skills

Excellent communication skills

Ability to prioritize workload

Proficient in Microsoft Office

Education

Foundation Certificate in People Practice

Associate Membership of the CIPD

Tools

Microsoft Office

Electronic Staff Record (ESR)

Job description

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone.

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the IC in Bexley, Greenwich and Lewisham.

The ER Team Coordinator will provide comprehensive administrative support to the Employee Relations team and Trust managers in relation to employee relations cases. They will give support and assistance with the full range of employee relations activities, including the provision of first line employee relations advice and support to line managers.

Main duties of the job

• To act as a first point of contact for managers and staff across the Trust contacting the Employee Relations team.
• Support a Senior ER advisor in the sickness absence management for a specific division, under ER management guidance. Providing a first line response to ER queries via the team inbox, answering these where appropriate and referring to other team members as necessary.
• Advising managers on ER queries where appropriate with the guidance of other team members.
• Providing information to Trust staff in a way that is clear, compassionate and tactful.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations :

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream

Detailed job description and main responsibilities

Supporting the Employee Relations team with administrative tasks including maintaining the team’s case tracking system.

Producing weekly and monthly reports from the case tracking system to assist in monitoring ongoing casework numbers and timeframes.

Support the tracking of Human resources policy reviews and updates. To attend ER meetings, including formal hearings and investigation meetings as required, for the purpose of preparing comprehensive and accurate notes.

Developing and maintaining knowledge of legal, Trust and NHS policies and procedures to ensure accurate and up-to-date advice is provided.

Coordinating attendance for training sessions and other events.

To support with a range of ad hoc administrative tasks and ER projects as needed.

Person Specification

Essential Criteria

• Foundation Certificate in People Practice, or equivalent qualification or experience
• Associate Membership of the CIPD, or working towards this or relevant experience

Experience

Essential Criteria

• Experience of working in an administrative role within a Human Resources function
• Proven track record of use of technology and manipulating data to produce reports / database administration
• Substantial administrative experience within a Human resources NHS / healthcare setting

Desirable Criteria

• Experience of supporting administration of Employee Relations processes

Knowledge and Skills

Essential Criteria

• Excellent communication / interpersonal skills in order to build good working relationships
• Ability to deal with a wide range of tasks and meet deadlines simultaneously
• Ability to prioritise own workload and elevate issues as necessary
• Proficient in the use of Microsoft Office, including Word, Excel, PowerPoint and Outlook
• Ability to use record systems including ESR (Electronic Staff Record) and online case tracking systems
• Ability to take and record accurate and comprehensive notes during meetings
• Ability to maintain confidentiality at all times and to use discretion

Desirable Criteria

• Knowledge of employment law
• Awareness of best practice around ER processes

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce.

Please note that sponsorship under the Skilled Worker route is subject to Trust allocation and UK Visas and Immigration (UKVI) approval.

Applicant Requirements

You must have appropriate UK professional registration.

Application Numbers

To ensure fairness and manageable shortlisting processes, some vacancies may have an application cap. This means the vacancy will close once a set number of applications have been received even if this happens before the advertised closing date. We recommend applying as early as possible to avoid missing out. All applications received before the cap is reached will be considered equally and assessed against the person specification.