Employee Relations Specialist: Complex Cases & Change Leader

Teleperformance SE; Newcastle upon Tyne; On-site; GBP 35,000 - 45,000; Full time

Job summary

A prominent customer service provider is looking for two Employee Relations Specialists to join their HRER team in Newcastle upon Tyne. This role involves providing expert advice on various employee relations matters and managing complex cases. Ideal candidates should have a strong background in UK employment law and the ability to influence managers effectively. The position offers an opportunity to shape employee relations across the organization and requires resilience, strong communication skills, and a focus on delivering results.

Qualifications

• Proven experience working in an Employee Relations or HR role, with exposure to complex casework.
• Strong working knowledge of UK employment law.
• Confidence advising and influencing managers at all levels.

Responsibilities

• Act as the first point of contact for managers on complex employee relations matters.
• Support and manage cases across the full ER spectrum.
• Assist with full Employment Tribunal activity.

Skills

Employee Relations experience

Communication skills

Negotiation skills

UK employment law knowledge

Education

CIPD qualification (or working towards)

Job description

A prominent customer service provider is looking for two Employee Relations Specialists to join their HRER team in Newcastle upon Tyne. This role involves providing expert advice on various employee relations matters and managing complex cases. Ideal candidates should have a strong background in UK employment law and the ability to influence managers effectively. The position offers an opportunity to shape employee relations across the organization and requires resilience, strong communication skills, and a focus on delivering results.