Employee Relations Specialist

Ocado; England; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading retail logistics company in the UK is seeking an Employee Relations Advisor to manage ER casework for their Head Office. This proactive role requires experience in ER matters, knowledge of UK employment law, and a strong organisational approach. You will support a large team of managers and work towards improving the overall colleague experience. This permanent position offers hybrid work, a range of employee benefits, and opportunities for personal growth.

Benefits

30 days work from anywhere policy

Private medical cover

Family-friendly leave policies

Pension plan with up to 7% employer contribution

Generous leave policy

Financial aid for train tickets

Share schemes

Shopping perks on Ocado.com

Qualifications

• Previous ER experience in a fast-paced, high-volume environment.
• Ability to keep accurate records of all case actions.
• Organised approach to managing volume cases.

Responsibilities

• Manage the full spectrum of ER casework including grievances and disciplinaries.
• Collaborate with the People team to enhance employee experience.
• Provide support to approximately 400 managers across the business.

Skills

UK employment law

Organisational skills

Multitasking

Performance improvement initiatives

Education

CIPD qualifications

Job description

Employee Relations Specialist

Ocado Logistics
Bedford, UK
Permanent
Full time

Employee Relations Specialist / Human Resources Advisor - Hybrid

Location: Hybrid – 2 days a week onsite in our Luton Customer Fulfilment Centre, LU4 9TT.

Permanent: Full Time, 40 hours per week.

Are you an innovative, outside‑the‑box thinker with a passion for driving positive change through employee relations? We’re looking for a confident and proactive ER Advisor to join our dynamic People Team – someone ready to take full ownership of all ER casework for our Head Office population. This isn’t a back‑seat, supportive role. You’ll be the go‑to expert for ER matters in our Head Office – leading, influencing, and owning cases from start to finish. That means managing the full spectrum of ER activity (grievances, disciplinaries, investigations, etc.), spotting trends in data, identifying root causes and collaborating with the wider People team to improve the colleague experience and drive long‑term, people‑first solutions.

Enjoy the opportunity to drive ER excellence!

Our Employee Relations Advisors operate as a helpful hub of employee relations support for the Ocado Logistics management team. At the forefront of employee relations we support a team of approximately 400 managers across the business, taking ownership of ER cases, including high‑level disciplinaries, appeals, grievances, short‑term and long‑term sickness, data reporting and more – no two days are ever the same.

Why Join Us as an Employee Relations Advisor at Ocado Logistics?

• Work you will be proud of: Join Ocado as our talented Employee Relations Advisor and make a valuable difference where your ideas are heard and creativity is embraced. Be a champion for diversity and inclusion across the organisation.
• Flexibility: Work‑life balance is a priority at Ocado. This role offers hybrid working, with 2x days in the office and the remaining 3x days working from home.
• Be empowered: The role offers a blend of independence and support. You’ll have the autonomy to manage your own caseload, plus the support of a dedicated team to help you grow and develop. We nurture our people to success, offering career pathway opportunities and development plans – 87% of our salaried roles are filled by internal colleagues.

Am I the right fit?

To be successful in this role you will need previous ER experience gained within a fast‑paced, high‑volume environment, combined with:

• Up to date knowledge of UK employment law.
• A highly organised approach with the ability to prioritise and multitask when dealing with volume cases.
• The ability to keep accurate records of all actions and documentation relating to cases being managed through to conclusion.
• The passion to embrace initiatives that improve performance, attendance, retention and the overall employee experience.
• CIPD qualifications desirable.

If you are passionate about Employee Relations and have experience providing advice and supporting managers across a broad spectrum of ER areas, we encourage you to apply. Even if you don’t meet all criteria, your unique perspective and enthusiasm could be a valuable addition to our team.

Your previous roles or experience may have included: Employee Relations Advisor, Employee Relations Specialist, Employee Relations Case Officer, ER Case Handler or HR Advisor.

Your Next Steps

Once you apply, our friendly Talent Acquisition team will review your application. If successful, the team will contact you to schedule an informal conversation to discuss your suitability for the role and answer any questions you may have.

What we offer you

Our award‑winning recognition scheme celebrates your contributions. Your well‑being is at the core of our offerings:

• Flexible Work: Enjoy 30 days of ‘work from anywhere’ policy for a balanced life.
• Private Medical Cover: Rest easy with comprehensive private medical insurance.
• Family‑Friendly: We support your family with maternity, adoption, shared parental leave and paternity leave.
• Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
• Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more.
• Financial Aid: Get interest‑free train tickets and join our Cycle to Work Scheme.
• Share Schemes: Join exciting share plans to participate in our success.
• Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers and restaurants.
• Financial Protection: We offer Income Protection and Life Assurance for financial security.

About Ocado Logistics

Here at Ocado Logistics, our people, technology and customers work side by side supporting the amazing communities we serve. We’re all in it together – not afraid to roll up our sleeves and get stuck in. Join Ocado Logistics, where there are bags of possibilities.

Ocado Group is an equal opportunities employer and, as such, makes every effort to ensure that all potential employees are treated fairly and equally, regardless of sex, sexual orientation, marital status, race, colour, nationality, ethnicity, origin, religion or belief, age, disability or union membership status.