Employee Relations Case Manager

Royal Mail Group; Oxford; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading logistics company in the UK seeks an Employee Relations Case Manager to manage appeal hearings and investigate employee allegations. The role requires excellent communication, problem-solving skills, and understanding of HR policies. This position offers hybrid working conditions and a competitive salary, along with various employee benefits and support for personal growth.

Benefits

Enhanced maternity and paternity pay

Employee discounts

Generous sick pay

24/7 wellbeing support

Qualifications

• Thorough understanding of standard HR policies and employment law.
• Familiarity with complex operational business standards.
• Comfortable operating remotely with a regional team.

Responsibilities

• Manage full appeal hearings and investigate allegations under the Raising Concerns policy.
• Represent the company in Employment Tribunal claims and early conciliation.
• Improve line manager capability through identification of development needs.

Skills

Excellent communication skills

Problem solving skills

Planning and organisation

Ability to influence stakeholders

Self-motivating

Effective analysis and judgement

Education

CIPD Level 5/employment law qualification

Job description

Job reference 331295
Employee Relations Case Manager

Competitive salary plus 10% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates. Fixed Term 12 months, Full time. Location: Oxford (flexible) - hybrid working with 2 days per week in-office and travel when required.

Through creativity and collaboration our HR services team plays a pivotal role in driving employee engagement, organisational success, and fostering a positive work environment. Within our extensive division there are countless projects and initiatives that advance your career and personal growth. Join a team nominated for CIPD HR team of the year as we thrive to deliver for the nation and be a force for good.

About the role

• Manage full appeal hearings for dismissals, conduct appeals and investigate allegations made by employees under the Raising Concerns policy (including protected characteristic concerns), Employee Confidential Disclosures (ECDs - Whistleblowing), and CEO/Executive Committee-level complaints. Consistently mitigate cost and reputational damage to the business through a systematic approach to casework that prioritises thoroughness and stakeholder engagement.
• Represent RMG in the defence of Early Conciliation & Employment Tribunal claims, working with External Legal Service Providers, including decision making and authority to settle claims on behalf of the business at Judicial Mediation during preliminary discussions in line with our ways of working.
• Represent RMG as panel member for National Appeals Panel (NAP) cases for union representatives.
• Communicate outcomes to employees, their representatives and decision managers at all levels by engaging with key stakeholders on the progress of complex and sensitive casework and Employment Tribunal cases, whilst managing conflicting pressures.
• Improve line manager capability through identification of development needs and provision of feedback on an individual basis and sharing learning from cases overall with key stakeholders. Support and lead on improvement measures resulting from case feedback and outcomes.
• Act on identified trends by supporting and carrying out pre-emptive and remedial work such as targeted training or listening sessions.
• Maintain up-to-date systems and comprehensive case files through accurate case notes to ensure transparency and accountability throughout case progression and deliver service excellence.

About you

• Thorough understanding of standard HR policies, procedures, and associated employment law.
• Familiarity with a complex operational business, with functional standards and ways of working.
• CIPD Level 5/employment law qualification desirable.
• Self-motivating and comfortable operating remotely with support of regional team.
• Planning and organisation skills.
• Excellent communication and report writing skills.
• Effective analysis, judgement and decision making.
• Ability to manage a varied case load to specific performance targets.
• Problem solving and dispute resolution skills.
• Ability to influence and challenge key stakeholders and suppliers at all levels.

Extra Benefits

• Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
• Discounts and offers – more than 800 offers to help you save on groceries, days out, holidays and household bills.*
• Supportive and generous company sick pay.
• Your Wellbeing – 24/7 access to services and tools to help you get the most out of life. From physical and mental health to financial and social support and advice. It’s free and for everyone.
• *Available only to permanent employees.

Next Steps

The next stage of the selection process will be a face‑to‑face/virtual interview consisting of competency‑based and role‑specific questions.

Additional Information

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals and encourage applicants from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please visit https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Tuesday 4th November 2025. The advert may close early if the appropriate number of applications has been reached.