Employee Relations Case Manager

NHS Property Services Ltd; Highgate; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare organization in Highgate is looking for a Colleague Relations Case Manager. This role combines expert knowledge of employment law with a calm, solutions-focused approach to resolve complex colleague relations cases. The ideal candidate will have strong experience in employment law, along with the ability to navigate change and transformation. Benefits include a competitive salary, car allowance, and flexible working options, ensuring a supportive and enriching work environment.

Benefits

27 days holiday

£3,000 car allowance

SMART pension (up to 6% employer contribution)

Learning & development opportunities

Wellbeing and flexible benefits package

Qualifications

• Strong experience in employee relations/case management and employment law.
• Calm, credible, and solutions-focused approach to complex situations.
• Comfortable with change and ambiguity.

Responsibilities

• Partner with managers to resolve complex colleague relations cases.
• Coach leaders to make values-led decisions.
• Provide clear advice grounded in employment law.

Skills

Employment law expertise

Colleague relations

Problem-solving

Adaptability

Education

CIPD Level 7 (completed or working towards)

Job description

Responsibilities

• Partner and influence managers across the Midlands to resolve complex colleague relations cases.
• Coach and guide leaders to make confident, values‑led decisions.
• Provide clear, balanced advice grounded in employment law and best practice.
• Travel regularly, up to 3 times a week, to be a visible, proactive presence supporting our teams.

At NHS Property Services, we know our people are our greatest asset. Our CIPD award‑winning team is leading the way in creating a workplace where everyone feels valued, supported, and empowered to thrive.

We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.

About the role

We're looking for a Colleague Relations Case Manager who combines expert knowledge of employment law and employee rights with empathy, sound judgement, and a love of problem‑solving. You'll thrive in times of change and transformation, including complex processes such as TUPE transfers, bringing clarity to the grey and confidence to the unknown. Your ability to build trust through fair and consistent advice will help us navigate organisational change while keeping our people at the heart of everything we do.

Qualifications and experience

• Strong experience in ER/CR and employment law.
• CIPD Level 7 (completed or working towards).
• Calm, credible, and solutions‑focused approach.
• Comfortable with change, ambiguity, and transformation.

Benefits

• Competitive salary + 27 days holiday + £3,000 car allowance.
• 27 days annual leave + bank holidays (option to buy more).
• Car allowance & hybrid working.
• SMART pension (up to 6% employer contribution).
• Learning & development through our Professional Excellence Framework.
• Wellbeing and flexible benefits package.