Employee Relations Case Manager

Canopius; City Of London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading specialty lines insurer in the City of London is seeking an ER Case Manager to oversee employee relations issues and provide expert guidance. The role demands strong skills in managing complex ER cases and collaborating with HR and legal teams, while ensuring compliance with UK legislation. The firm offers a hybrid working model alongside a comprehensive benefits package.

Benefits

Hybrid working

Competitive base salary

Non-contributory pension

Discretionary bonus

Health and dental cover

Qualifications

• Strong experience managing employee relation matters.
• Good understanding of UK employment law.
• Ability to keep clear focus under high pressure.

Responsibilities

• Provide guidance on employee relations matters.
• Conduct investigations into employee relationships issues.
• Collaborate with HR and legal teams.

Skills

Employee relation management

Interpersonal skills

Negotiating

Monitoring case trends

Analytical approach

Education

CIPD qualification or equivalent

Tools

HRIS Management

Job description

Job Description

Canopius (www.canopius.com) is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.

Overview

Reporting into the UK Head of Human Resources, the ER Case Manager will manage ER cases on a front line basis. This role will act as a senior escalation point to the HR Advisory team, on a wide range of employee relation matters including management of complex cases relating to absence, performance, disciplinary and grievance.

The successful role holder will have a strong working knowledge of UK ER legislation and ER case management and will collaboratively work alongside the HR Ops, Policy and Oversight Lead in the review of UK Employment law legislation and best practice. They will work and have support from an external legal counsel to advise on very complex ER cases, but the role holder will be the internal subject matter expert for the business.

Key Responsibilities

• Provide sound risk-based advice and guidance to managers and employees on a variety of employee relations matters, that both employee experience and commercial outcomes.
• Strong ability to work positively with business stakeholders at all times, with a strong skillset in demonstrating clear and well thought out advice and works in a methodical and organised manner.
• Investigate and resolve efficiently employee complaints and grievances, ensuring fair and impartial handling of cases.
• Conduct thorough and objective investigations into employee relations issues, gathering relevant information and conducting interviews as necessary, ensuring the process moves at an appropriate pace.
• Collaborate with managers to address performance-related issues and develop appropriate corrective action plans where needed.
• Mediate and facilitate discussions between employees and management to resolve conflicts and improve working relationships.
• Stay fully updated with employment laws and regulations, providing guidance to ensure compliance and mitigate legal risks.
• Monitor ER trends and identify opportunities for proactive intervention or coaching and training to managers.
• Collaborate with HR and legal teams to ensure consistent interpretation and application of HR policies and procedures.
• Maintain accurate and confidential employee relations documentation and records including HR system updates.
• Provide support in other HR-related projects and initiatives as assigned.
• Positively participate in project work when required by the business and/or the department.
• Collaborate with other departments to ensure the effective implementation of HR initiatives.
• Supports the HRLT to deliver key initiatives and projects as and when required.
• Present ER findings and recommendations on ER case management to senior stakeholders to inform decision-making and continuous improvement.

Skills And Qualifications

• Very strong experience managing a variety of employee relation matters including complexity with a strong ability to effectively engaging, influencing and negotiating with business stakeholders to reach appropriate outcomes for the business. In doing so, mitigates risk in a balanced way and successfully navigates complex organisational structures and matrixes.
• Solid experience working positively within a team, collaborating with colleagues, sharing information and being team focused.
• Good ability to work in an environment that encounters change often and will embrace change in a positive manner (relating to systems, processes, enhancing ways of working) and can adapt well to these situations.
• Monitoring case trends, generating MI, offering strategic ER insights for continuous improvement.
• Ability to identify specific areas/processes/come up with appropriate ideas that will enhance/streamline ER case management practices. Can demonstrate an ability to think outside of the box when presented with problems.
• Ability to keep clear focus under high pressure and see solutions to problems when they arise.
• Good understanding of UK employment law, ER best practices and regulatory context and keeps a strong eye on future horizons/potential changes and impacts on future ER case management.
• Significant experience in managing a variety and complex employee relations matters within the Insurance industry (preferred) or within Financial Services industries and within fast-paced or high-growth environments.
• Robust knowledge of UK employment law and employee relations practical experience managing cases in the UK.
• Sound ability to assess employee relations risk, apply employment law and offer practical, business-aligned solutions with a clear and commercial focused mindset and approach.
• Demonstrable experience supporting complex/large scale organisational change including restructures, mergers or TUPE transfers.
• Excellent interpersonal and influencing skills, with the ability to advise and challenge constructively at all levels.
• Analytical approach with experience in identifying ER trends and using data to inform decisions.
• Consistently stays abreast of UK employment law changes, best practices and frameworks and will share knowledge with the wider HR team and business and inform on relevant impacts to internal ER case management.
• High levels of integrity, professionalism and confidentiality when handling sensitive issues.
• CIPD qualification or equivalent experience (desirable).
• Change Management (Proficiency Level 2)
• Human Resources Information Systems (HRIS) Management (Proficiency Level 2)
• Innovation (Proficiency Level 2)
• Coaching (Proficiency Level 2)
• HR Consulting (Proficiency Level 2)
• Regulatory & Legal Compliance (Proficiency Level 2)

Our Benefits

We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.

ABOUT US

We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.

About Canopius

Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.

At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.

Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.

We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.

We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.

Equal Employment Opportunity Statement

Canopius is fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.

Reasonable Adjustments

We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.