Employee Relations Assistant Manager

Harrods; Greater London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading luxury department store in Greater London is seeking an Employee Relations Assistant Manager to lead a team of ER Advisors. The role involves managing complex employee relations cases, ensuring compliance with UK law, and developing training programs for HR colleagues. The ideal candidate has significant experience in employee relations, excellent leadership skills, and the ability to work with senior leadership. This position offers a hybrid work model, balancing on-site and remote work.

Benefits

Hybrid working policy

Career development opportunities

Qualifications

• Proven experience in managing complex ER casework, including high-risk and sensitive issues.
• Solid understanding of UK employment law and ACAS guidance.
• Excellent communication and influencing abilities.

Responsibilities

• Lead a team of seven ER Advisors.
• Manage complex disciplinary, grievance, and performance cases.
• Deliver ER training to managers.
• Monitor case trends and provide insights to senior leadership.

Skills

Leadership

Employee relations expertise

Coaching and developing teams

Communication and influencing

Problem-solving

Job description

The Employee Relations team at Harrods is hiring for an exciting opportunity in their team for an Employee Relations Assistant Manager.

About the Role

As an Employee Relations Assistant Manager, you’ll lead a team of seven ER Advisors, guiding them through complex casework and ensuring high standards across all employee relations matters. You’ll be the go-to expert for sensitive and high‑risk cases, deputising for the ER Manager when needed, and shaping policies that keep us ahead of best practice.

You will also

• Manage and coach a team of ER Advisors, driving performance and development.
• Lead on complex disciplinary, grievance, and performance cases, ensuring compliance with UK employment law.

Supporting ER policy reviews and process improvements

Delivering ER training to managers and HR colleagues, building capability across the business.

Monitoring case trends and providing insights to senior leadership.

Depending on your role, you may be fully on‑site or have a mix of on‑site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on‑site, depending on business needs.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

You will be a confident leader with strong employee relations expertise along with people management experience. You’ll thrive in a fast‑paced environment, balancing complex casework with team leadership and strategic input.

You will:

• Have proven experience in managing complex ER casework, including high‑risk and sensitive issues.
• Have a solid understanding of UK employment law and ACAS guidance.
• Be skilled in coaching and developing teams.
• Have excellent communication and influencing abilities, effectively work with senior leadership.
• Be resilient, maintain discretion, and a proactive approach to problem‑solving.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

Additional Information

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.