Employee Relations Advisor

Zego; Greater London; On-site; GBP 52,000 - 70,000; Full time

Benefits offered by this job

Market-competitive salary

Annual performance bonus

Share options

Private medical insurance

Pension, generous holiday, and £1,000/

to spend on getting to the office or学习

Job summary

Zego is seeking an Employee Relations Advisor to own day-to-day ER across the business, acting as the first contact for managers on people issues in a fast-paced environment. You will handle cases from start to finish, including probation, health referrals, absence, disciplinaries, and flexible working requests.

You will work with two Senior People Partners and the Director of People, advising on policies, employment law, and best practice while maintaining accurate records and contributing to

Qualifications

• Substantial ER caseload experience in a high-volume environment.
• Ability to run disciplinary, grievance, absence and capability processes independently.
• Up-to-date knowledge of UK employment law and how reforms affect ER.
• Experience managing occupational health referrals and reasonable adjustments.
• Discretion with confidential and sensitive information; strong written records.

Responsibilities

• Manage own ER caseload from investigation to outcome.
• Run probation processes and ensure timely reviews by managers.
• Interpret OH referrals and advise on reasonable adjustments.
• Handle flexible working and statutory requests within deadlines.
• Advise managers chairing hearings and support through process.
• Provide clear, practical guidance on policies and law.
• Identify patterns in absence and attrition and escalate issues.
• Escalate complex/high-risk cases with summaries and recommendations.
• Maintain accurate HRIS records and case notes.
• Contribute to policy updates and manager training.

Skills

ER caseload management

Disciplinary processes

Grievance handling

Investigation skills

UK employment law

Occupational health referrals

Flexible working & statutory requests

Data privacy & HRIS

AI for automation

Stakeholder advisory

Confidentiality

Education

CIPD Level 5 or above

Job description

About Zego

At Zego, we're on a mission to do the good thing, not the insurance thing.

Insurance hasn't changed much in over a century. The way we live, work and travel has. We're building the real-time, AI-driven infrastructure that powers innovative insurance, so good drivers get cover that works the way they actually drive.

We're not just updating insurance; We're leading the AI evolution in insurance

For us, AI isn't a line on a roadmap or a buzzword on a slide. It's our operating reality, and it's how we build products that back drivers instead of the old insurance playbook.

We don't do things slowly, and we don't do bureaucracy. We back high-performance builders who want ownership, early responsibility and the chance to do the most career-defining work of their lives. You'll get the space to try things, the tools to move fast, and the room to see your ideas reach millions of drivers.

Do not take our word for it. Read what Zegons say about us on Glassdoor.

If you're ready to build the future of insurance, we're hiring.

About the role

We're looking for an Employee Relations Advisor to own day-to-day employee relations across Zego, acting as a first point of contact for managers on people issues. Many of those managers lead our customer-facing operations teams, such as customer service and claims, where the pace and volume of work are much like a contact centre.

You'll work alongside two Senior People Partners and report to the Director of People. You'll run cases from start to finish: probation, occupational health referrals, absence, disciplinaries, flexible working requests and the rest of a busy ER caseload.

What you will be working on

• Managing your own caseload of ER matters, including disciplinaries, grievances, capability and absence, from investigation through to outcome
• Running probation processes so reviews happen on time and managers act early
• Managing occupational health referrals, interpreting reports and advising managers on reasonable adjustments and next steps
• Handling flexible working and other statutory requests within the legal timeframes
• Advising managers who chair hearings and supporting them through the process
• Giving managers and employees clear, practical answers on our policies and on employment law
• Spotting patterns in absence, attrition and case data, and raising them with the relevant Senior People Partner.
• Escalating complex, high-risk or sensitive cases with a clear summary and recommendation
• Keeping case records and HRIS data accurate and compliant
• Contributing to wider People initiatives such as policy updates and manager training

What you'll need to be successful

• Experience as an HR or People Advisor with a substantial ER caseload, ideally in a tech contact centre or another high-volume operational environment
• Confidence running disciplinary, grievance, absence and capability processes independently, including investigations
• Practical, up-to-date knowledge of UK employment law and how recent reforms affect day-to-day ER
• Experience managing occupational health referrals and advising on reasonable adjustments
• Good judgement on when to handle something yourself and when to escape
• The confidence to challenge managers when their preferred route carries risk, and to explain why
• Strong organisation, so you can carry a high volume of cases without deadlines slipping
• Clear written skills for investigation reports, outcome letters and case notes
• Discretion with confidential and sensitive information
• Evidential use of AI in your role to automate routine tasks
• CIPD Level 5 or above, or equivalent experience

The Zego ways of working

Teams work better with time to collaborate and space to get things done. We call it Zego Hybrid: some of us are in our office (central London or Halifax) weekly, others monthly or quarterly. It's about finding the balance between face time and focus that produces great work and a healthy life around it.

We also make a point of getting everyone in the same room. Teams come together every quarter, and once a year the whole company does, properly. It's a serious investment and consistently one of the best parts of the year.

Here is what the last one looked like.

Benefits

Market-competitive salary, benchmarked against your function and reviewed every year.

Annual performance bonus, linked to company performance and your contribution.

Share options, a real stake in the company and a share in the future you build.

Private medical insurance.

Pension, generous holiday, and £1,000 a year to spend on getting to the office or learning something new.

Cutting-edge systems and tools, so you always have what you need to drive your impact.

Ready to do the most impactful work of your career? We want to hear from you.

Zego, leading the AI evolution in insurance.

Equal opportunities

We're an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.