Employee Relations Advisor

Monzo; Cardiff; Hybrid; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Incentive awards tied to performance

Learning budget £1,000 per year

Macbooks provided / work-from-home set

Flexible working hours

Job summary

Monzo is seeking an experienced Employee Relations Advisor to join our Employee Relations team. You’ll partner with managers and People Partners, providing specialist advice on complex ER matters across UK and EU, balancing employment law and risk with fairness and practicality.

You’ll also help design policies and coach teams to improve ER outcomes. You will work across global jurisdictions, turning data into actionable insights, and supporting ACAS Early Conciliation and tribunal processes

Qualifications

• Strong practical knowledge of employment law and ER best practice.
• Experience supporting ACAS Early Conciliation and/or Employment Tribunal claims.
• Experience working in a global or multi-jurisdictional ER environment.
• Ability to coach and develop others within the ER team.
• Comfortable influencing and building trusted relationships with managers and senior stakeholders.

Responsibilities

• Be a trusted ER specialist, partnering with managers on complex cases to reach fair outcomes.
• Support ER across UK and EU locations, adapting advice to local laws and practices.
• Independent handling of performance, conduct, grievances, absence, and other complex workplace issues.
• Coach and mentor less experienced ER colleagues to build judgment and confidence.
• Support employment disputes and litigation, coordinating with Legal, external counsel as needed.

Skills

Employment law

ER best practice

ACAS Early Conciliation

Job description

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo.

London/Cardiff/UK Remote | £34,000 - £46,000 + Incentive Awards tied to your performance + Benefits

Our Employee Relations team

We’re looking for an experienced Employee Relations Advisor to join our Employee Relations team and help us create fair, consistent and genuinely positive people experiences across Monzo.

You’ll partner closely with managers, People Partners and teams across the wider People Collective, providing specialist advice on complex and higher-risk employee relations matters across our global locations, specifically the UK and EU.

This is a role where you’ll be trusted to use your judgement. You’ll help managers navigate difficult situations with clarity, empathy and confidence, balancing employment law and risk with what’s fair, practical and right for Monzo and our people.

As Monzo continues to grow internationally, you’ll also bring experience of working across different employment landscapes. Experience supporting Employee Relations at a Global scale is particularly important for this role, alongside an understanding of how ER approaches need to flex across different jurisdictions, cultures and legal frameworks.

You’ll be comfortable working independently, getting stuck into problems where the answer isn’t always obvious, and spotting opportunities to make things better. You’ll also be an escalation point for more complex ER matters, coach others to build their confidence and judgement, and contribute to projects that improve how we approach Employee Relations across Monzo.

You’ll play a key role by...

• Being a trusted ER specialist: You’ll partner with managers and People Partners on complex, sensitive and higher-risk ER matters, giving clear, pragmatic advice and helping them reach fair and consistent outcomes.
• Supporting ER across our global locations: You’ll adapt your advice to different employment landscapes, taking account of local employment law, regulatory requirements, culture and established practices.
• Getting stuck into complex problems: You’ll independently support matters across performance, conduct, grievances, absence, capability, organisational change and other complex workplace issues, including situations where there isn’t an obvious answer.
• Helping managers own their decisions: We want our managers to feel confident managing their people. You’ll coach, advise and appropriately challenge them, while making sure ownership of decisions stays with the relevant manager.
• Being an escalation point: You’ll support ER colleagues with more complex or ambiguous cases, helping them think through risk, options and the best way forward rather than simply giving them the answer.
• Growing capability across the team: You’ll coach and mentor less experienced ER colleagues, sharing your knowledge and helping them develop their judgement, confidence and independence.
• Supporting employment disputes and litigation: You’ll support ACAS Early Conciliation, Employment Tribunal claims and other employment-related disputes, partnering closely with Legal, external counsel and other teams where needed.
• Keeping our ER foundations strong: You’ll make sure ER matters are properly documented and managed through our case management systems, with high standards of confidentiality, accuracy and data quality.
• Turning data into action: You’ll use ER and wider People data to spot trends, themes and emerging risks, getting underneath what’s driving them and turning those insights into practical recommendations.
• Making our policies and processes better: You’ll help design, review and improve People policies, processes and ER frameworks so they’re easy to use, fit for purpose and work across the different jurisdictions in which we operate.
• Building manager confidence: You’ll design and deliver training, knowledge shares and other interventions that help managers handle people matters confidently and consistently.
• Keeping us ahead of changes: You’ll stay curious about developments in employment law, case law, regulation and ER practice across our global footprint, particularly Spain, helping us understand what they mean for Monzo and what we might need to do differently.
• Making things better: You’ll lead and contribute to ER and wider People Collective projects, taking ownership from idea through to implementation and looking for ways we can make our ER approach simpler, stronger and more scalable.

We’d love to hear from you if…

• You’re an experienced Employee Relations specialist with strong practical knowledge of employment law and ER best practice, including experience supporting ACAS Early Conciliation and/or Employment Tribunal claims.
• You’re confident independently managing complex, sensitive and higher-risk ER matters, using sound judgement to balance legal and ER risk with fairness and practical business considerations.
• You’ve worked in a global or multi-jurisdictional ER environment and understand how to adapt your approach to different local employment laws, regulations, cultures and employment practices, including when to seek specialist local advice.
• You’re comfortable challenging, influencing and building trusted relationships with managers and senior stakeholders, combining empathy and diplomacy with appropriate challenge.
• You enjoy coaching and developing others, helping managers and colleagues build their own confidence and judgement rather than simply giving them the answer.
• You’re proactive and comfortable with ambiguity — you spot problems, risks and opportunities, get to the root of them and take ownership of finding practical solutions.
• You’re highly organised and able to manage multiple priorities and complex pieces of work while maintaining strong attention to detail.
• You’re comfortable using data and insights to identify trends, understand what’s driving ER activity and spot opportunities to improve how we do things.
• You care about creating kind, fair and respectful people experiences, particularly when navigating difficult or sensitive situations.

It’d be great, but isn’t essential, if you…

• Are CIPD qualified or have another relevant employment law or HR qualification.
• Have designed or implemented ER policies, frameworks, training or broader People

What’s in it for you

£34,000 - £46,000 Incentive Awards tied to your performance.

This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)

We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits.

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.