Employee Experience, ER & Policy Manager

Project People; Reading; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A UK-based workforce solutions provider is seeking an Employee Experience, ER & Policy Manager to manage ER cases and develop HR policies. Located in Reading, the role offers a hybrid work model, ensuring a balance between individual casework and strategic policy development. Ideal candidates will have experience in coaching and change leadership. This 6-month contract position is an excellent opportunity for those looking to make a significant impact within a dynamic team.

Qualifications

• Experience in managing ER cases including grievance and disciplinary processes.
• Ability to design and implement HR policies aligned with best practices.
• Strong communication skills for policy embedding and training delivery.

Responsibilities

• Manage ER cases and coach managers through resolution.
• Lead collective ER processes including insourcing and structural change.
• Redesign HR policies and contracts to reflect company behaviours.

Skills

Employee Relations

HR Policy Development

Change Leadership

Coaching

Job description

Job Description

Employee Experience, ER & Policy Manager

Reading | Hybrid (3 days / week)

6-month contract

Join MBNL, the UK’s largest network-sharing joint venture, driving digital infrastructure transformation. Our People Team shapes the employee experience and delivers the strategy that powers our business.

We’re hiring an experienced Employee Experience, ER & Policy Manager to lead individual and collective ER cases (grievance, disciplinary, sickness, insourcing), while redefining HR policies and building manager capability. This role blends hands-on casework with strategic policy development and change leadership.

Key Responsibilities

• Manage ER cases and coach managers through resolution
• Lead collective ER processes including insourcing and structural change
• Redesign HR policies and contracts to reflect company behaviours and tone
• Ensure policies are clear, compliant, and aligned with best practice
• Communicate and embed policy changes, upskilling managers
• Enhance HR intranet with accessible tools and guidance
• Deliver training and e-learning for line managers
• Recommend models for ongoing HR / ER support
• Support wider People Strategy projects