Employee Experience Associate

Met Office; Devon and Torbay; Hybrid; GBP 28,000 - 41,000; Full time

Job summary

A government weather agency is seeking an Employee Experience Associate to provide exceptional customer service and support to colleagues throughout their employee lifecycle. This full-time, temporary position (6 months with potential for permanence) encourages hybrid working patterns. The ideal candidate will have strong teamwork skills, experience in customer service, and a passion for continuous improvement. The role offers a total reward package of up to £40,524 annually, including a strong pension scheme and generous annual leave.

Benefits

Civil Service pension

26-32.5 days annual leave

Flexible working arrangements

Qualifications

• Demonstrated ability to improve processes.
• Experience as part of a team delivering customer service.
• Expertise in providing customer service in complex organizations.
• Passionate about professional development.
• Experience using AI to enhance work efficiency.

Responsibilities

• Deliver excellent customer service and support.
• Resolve inquiries related to employee lifecycle processes.
• Collaborate effectively to ensure timely service delivery.
• Promote wellbeing, diversity, and inclusion.
• Support continuous service improvement initiatives.

Skills

Customer service

Teamwork

AI utilization

Process improvement

Job description

We're looking for an exceptional Employee Experience Associate to help us make a difference to our planet.

As our Employee Experience Associate the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.

Our opportunity is full time, 37 hours per week, but we would also consider applicants wishing to work a minimum of 32 hours per week and we will also try our best to consider those intending to work a job share. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone.

Whilst this is a temporary position for 6 months, there is potential for it to develop into a permanent position.

World changing work

From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are.

• We're a force for good - focusing on our environmental and social impact
• We're experts by nature - always learning and developing to do things better
• We live and breathe it - putting our purpose at the heart of decision-making
• We're better together - understanding partnerships and inclusivity make us greater
• We keep evolving - pushing boundaries to make tomorrow better for our customers

Your world of expertise

You will deliver excellent customer service and provide proactive support to guide our colleagues and managers through their employee lifecycle processes. Working as part of the employee experience team you will respond to and resolve a wide range of enquiries from across the organisation to contribute to making it a great place to work.

Your key duties

• Responsible for handling generalist queries anything from general enquiries and payroll to early employee relations support.
• Working better together collaboratively with the immediate team will be critical to ensuring colleagues are given an excellent and timely level of service and can receive professional, reliable, and accurate advice to progress their requirements.
• Using teamwork, positivity and innovative thinking along with the potential of AI approaches to improve ways of working.
• Support continuous service improvement so we can provide the best customer service.
• Be a passionate people professional promoting wellbeing, EDI and supporting ethical practice.

Why join us

Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their 'Best Workplaces in Tech' 2023 and 2024 lists, as well as their '54 Best Workplaces for Women' 2023 list.

As our Employee Experience Associate, your total reward package will be up to £40,524 annually, which includes:

• £28,600 base pay
• An outstanding Civil Service pension, with an average employer contribution of 28.97%
• Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave

Essential Criteria, skills and experience

1. You can demonstrate how you keep evolving to improve a process or area you are responsible for.
2. Experience of working better together as part of a team delivering excellent customer service across a range of different areas.
3. You are an expert by nature personally providing customer service to users in a complex organisation
4. You can explain how you live and breathe your passion for being part of the people profession and developing your expertise.
5. Experience of using AI approaches to improve efficiency in your work or the service you provide.

How to apply

If you share our values, we'd love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills.

Closing date 02/11/2025 at 23:59 with first stage interviews commencing from 17/11/2026. You will hear from us once the closing date has passed.

Using AI in your application

We welcome applications that use AI tools for support in drafting or refining, as long as they accurately reflect your own skills and experience. All hiring decisions at the Met Office are made by people, not AI. For more details, visit our approach to recruitment.

How we can help

If you have any questions or would like to discuss this opportunity further, please contact us at .

If you're considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role.

We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code.

We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible, 2 of these years must be immediately preceding the point of your application. You will need to achieve full security clearance within your first 6 months with us.