Employee Benefits Customer Service Benefits Counselor

Arthur J. Gallagher & Co. (AJG); Valley; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture

Job summary

Gallagher Benefit Services in the United Kingdom is seeking a customer service professional to support a diverse client base by phone and email. You’ll identify client needs, follow up on issues, and provide accurate information using standard tools.

A minimum of 1 year in customer service and basic MS Office skills are required. This role offers a stable career, comprehensive benefits, and opportunities for development within a global firm.

Qualifications

• High school diploma and at least 1 year of customer service experience.
• Strong typing and basic computer skills.
• Preferred familiarity with MS Office applications (Excel, PowerPoint, Outlook, Word).

Responsibilities

• Provide customer service over the telephone to a variety of clients.
• Identify and assess client needs to achieve satisfaction.
• Follow-up on issues and research problems to ensure resolution.

Skills

Customer service

Verbal communication

Professional phone manner

Education

High school diploma

Tools

MS Excel

MS PowerPoint

Outlook

MS Word

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

How you’ll make an impact

Provides customer service to variety of customers over the telephone. Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction. Receives and responds to customer service inquiries both written and verbal. Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution. Provides accurate, valid and complete information by using the right methods/tools. Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.

About You

Required: High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.

Preferred: Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.

Behaviors: Good verbal communication skills. Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)