Employee Benefit Coordinator

pib Group; Glasgow; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A UK insurance consultancy is seeking an experienced Employee Benefit Coordinator for a hybrid role. Responsibilities include client support, scheme renewals, and managing workflows. The ideal candidate has experience in Risk or Healthcare insurance and excels in communication and organizational skills. This role offers career progression and supports continuous improvement and development.

Qualifications

• Experience managing workflows to SLAs.
• Confidence with data and compliance processes.
• Openness to training and qualifications.

Responsibilities

• Deliver support for allocated clients and renewals administration.
• Manage workflow to agreed internal SLAs.
• Build strong relationships with clients and providers.

Skills

Background in Risk or Risk and Healthcare insurance

Knowledge of Group Risk products

Strong organisational skills

Excellent communication skills

High attention to detail

Proficient in MS Office

Proactive team player

Commitment to developing market knowledge

Tools

MS Office (Word, Excel)

Job description

PIB (Employee Benefits) consultants adopt an approach of supporting organisations across all areas of financial and non-financial rewards that meet the needs of a business and its employees. This includes healthcare, corporate pensions, risk, employee benefit communications and employee benefits technology.

We are seeking an experienced Employee Benefit Coordinator, to work on a Hybrid basis, reporting into any of the following offices, Croydon, as an ideal, however will consider, Manchester, Birmingham, Glasgow, Bristol or Leicester.

What you ll be doing

• Deliver day‑to‑day support for allocated clients, including renewals administration and general servicing.
• Support Consultants with scheme renewals and rate reviews across Group Life Assurance, Group Income Protection, Group Critical Illness, and/or Healthcare, following internal processes.
• Build strong relationships with clients and providers through sound scheme knowledge and regular written and verbal communication.
• Provide proactive support on ongoing client services and project‑based work.
• Assist advisers and the client‑facing team with meeting and report preparation, obtaining/checking quotes and administering new business in line with compliance requirements.
• Manage workflow to agreed internal SLAs and processes.
• Handle ad hoc client queries, resolving or escalating as needed.
• Produce work to a high standard of quality and accuracy.
• Manage claims and medical underwriting where appropriate.
• Maintain accurate client records across internal systems and databases in line with compliance requirements.
• Support preparation of employer/employee communications.
• Contribute to internal best practice and continuous improvement.
• Develop knowledge of wider employee benefits products and the market through training and, where agreed, qualifications.

What we re looking for

• Background in Risk or Risk and Healthcare insurance within Employee Benefits.
• Working knowledge of Group Risk products (GLA, GIP, GCI) and/or Healthcare schemes.
• Strong organisational skills with experience managing workflows to SLAs.
• Excellent communication skills and relationship‑building with clients and providers.
• High attention to detail and accuracy; confident with data and compliance‑led processes.
• Proficient in MS Office (Word, Excel).
• Proactive, collaborative team player with a continuous improvement mindset.
• Commitment to developing market knowledge; openness to training and relevant qualifications.

Why PIB Group?

PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast‑paced, growing organisation and an exciting place to be. We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow.

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

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