Employability & Career Coach

Acorn Training LTD; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading training provider in the United Kingdom is seeking a dedicated individual to manage customer case loads, ensuring clients achieve sustainable employment. The successful candidate will conduct one-on-one sessions, prepare job search materials, and collaborate with local employers. The role demands effective time management, strong communication skills, and the ability to support individuals from diverse backgrounds. Qualifications include NVQ Level 2 in customer service and GCSEs in English and Mathematics.

Qualifications

• Understanding barriers to learning and employment.
• Ability to support customers and promote independence.
• Knowledge of delivery of LSC/DWP contracts.

Responsibilities

• Manage customer case load for sustainable employment.
• Provide one-to-one guidance for job seekers.
• Keep accurate records to monitor customer progress.

Skills

Customer service skills

Time management

Teamwork

Problem solving

Motivational skills

Independent working

Education

Full NVQ Level 2 in customer service or equivalent

GCSE in English Language

GCSE in Mathematics

Level 2 IT Qualification

Job description

A leading training provider in the United Kingdom is seeking a dedicated individual to manage customer case loads, ensuring clients achieve sustainable employment. The successful candidate will conduct one-on-one sessions, prepare job search materials, and collaborate with local employers. The role demands effective time management, strong communication skills, and the ability to support individuals from diverse backgrounds. Qualifications include NVQ Level 2 in customer service and GCSEs in English and Mathematics.