Empathy-Driven Customer Service Team Lead | Hybrid

Michael Page (UK); Nottingham; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A recruitment agency is looking for a Customer Service Team Leader in Nottingham, offering a starting salary of £34,000. The role involves leading a team of advisors, ensuring high-quality customer interactions, and supporting team development within a hybrid working environment. Applicants should have a strong leadership style and significant customer service experience. The position provides opportunities for career progression and a positive workplace culture.

Benefits

33 days holiday

7% matched pension

Modern offices

Plenty of training support

Progression options

Qualifications

• Leadership of a team of at least 7 advisors in a service or contact centre environment.
• Strong coaching and motivational skills.
• Comfort supporting customers in regulated or sensitive scenarios.

Responsibilities

• Lead a team of Customer Service Advisors in a supportive environment.
• Conduct regular coaching sessions for skill development.
• Manage team workflow and ensure compliance.

Skills

Leadership

Coaching

Customer service

Empathy

Performance management

Job description

A recruitment agency is looking for a Customer Service Team Leader in Nottingham, offering a starting salary of £34,000. The role involves leading a team of advisors, ensuring high-quality customer interactions, and supporting team development within a hybrid working environment. Applicants should have a strong leadership style and significant customer service experience. The position provides opportunities for career progression and a positive workplace culture.