Empathetic Customer Advocate for Financial Wellness

Lantern UK; Dafen; On-site; GBP 25,000 - 30,000; Full time

Job summary

A notable financial wellness company in the UK is seeking a Customer Service Advisor to help individuals navigate financial challenges with empathy and understanding. This role involves providing clarity and support while partnering with clients in the energy sector. Ideal candidates should have strong listening and communication skills, and a genuine desire to assist others. The position offers a competitive salary along with substantial bonuses and a variety of benefits.

Benefits

33 days holiday allowance

Bonus of up to 25%

Access to discounts and wellbeing tools

Work-Based Pension scheme

Social events and parties

Overtime opportunities

Training opportunities

Qualifications

• No prior customer service experience is necessary; willingness to learn is essential.
• A passion for helping others and guiding them through challenges.

Responsibilities

• Listen actively to customers facing financial difficulties.
• Partner with internal teams for consistent and fair treatment.
• Connect customers to helpful tools and resources.

Skills

Listening

Empathy

Communication

Problem-solving

Job description

A notable financial wellness company in the UK is seeking a Customer Service Advisor to help individuals navigate financial challenges with empathy and understanding. This role involves providing clarity and support while partnering with clients in the energy sector. Ideal candidates should have strong listening and communication skills, and a genuine desire to assist others. The position offers a competitive salary along with substantial bonuses and a variety of benefits.