Empathetic Collections Specialist (Office-based)

Vero HR Ltd; Basingstoke; On-site; GBP 25,000 - 30,000; Full time

Job summary

A reputable financial service provider is seeking an experienced Collections Officer to join their team in Basingstoke. The role involves managing overdue payments and requires strong negotiation and communication skills. The successful candidate will enjoy a collaborative and supportive working environment. The offered salary is up to £30,000 per annum with additional benefits such as annual leave and a discretionary bonus scheme.

Benefits

25 days annual leave plus bank holidays

Friendly, collaborative team culture

Discretionary bonus scheme

Death in service – 4x annual salary

Pension contributions 4% employer, 5% employee

Employee Assistance Programme

Various wellbeing and social events

Qualifications

• Previous experience in a collections or arrears management role.
• Experience in financial services, lending, or asset-based finance preferred.
• Calm and empathetic approach to debt resolution.

Responsibilities

• Contact customers to collect overdue payments.
• Manage a portfolio of customer accounts.
• Gather and verify customer information.

Skills

Collections experience

Negotiation skills

Communication skills

Organizational skills

Empathy

IT literacy

Education

Minimum 5 GCSEs (or equivalent) at Grade C or above

Tools

CRM systems

Microsoft Office

Job description

A reputable financial service provider is seeking an experienced Collections Officer to join their team in Basingstoke. The role involves managing overdue payments and requires strong negotiation and communication skills. The successful candidate will enjoy a collaborative and supportive working environment. The offered salary is up to £30,000 per annum with additional benefits such as annual leave and a discretionary bonus scheme.