Emotional Wellbeing Practitioner - Adult Services

Kooth plc; City Of London; Remote; GBP 21,000 - 26,000; Full time

Job summary

A leading mental health support organization is looking for a candidate to provide online emotional wellbeing support to adults. Responsibilities include moderating content, assessing risks, and offering text-based support. Applicants should hold a relevant degree or have significant experience related to mental health. The role is fully remote with flexible working hours.

Benefits

Competitive Salary up to £25,207

36 days annual leave

Professional development programs

Pension contributions

Comprehensive health plan

Life assurance up to four times salary

Flexible working

Incapacity income protection

Clinical supervision support

Qualifications

• Significant demonstrable professional training in Mental Health support.
• Experience engaging people around emotional well-being.
• Ability to manage risks and needs of service users.

Responsibilities

• Provide text-based online support to adults.
• Assess and manage risks of each service user interacted with.
• Moderate service user submitted content and goals.

Skills

Knowledge of moderating service user submitted content

Ability to recognize safeguarding concerns

Effective communication processes

Knowledge of signposting pathways

Risk management skills

Education

Degree in social care, mental health nursing, counselling, social work, psychology or equivalent

Job description

Role Overview

Offering digital emotional wellbeing support to Adults and moderate service user content to ensure the online community is a safe and confidential environment.

Responsibilities

• Providing text-based online support and advice to adults within the Clinical & Operational model.
• Assessing and managing risks and needs of each service user you interact with.
• Appropriately signposting and referring.
• Providing support through drop-in chats and messaging to help with physical, emotional and mental health issues and distress.
• Moderating service user submitted content, journals and goals.
• Moderating service user submitted content following policies and procedures.
• Moderating journals and goals.
• Assessing and initial risk management of content, journals and goals.
• Appropriately signposting and encouraging engagement relevant to presenting issues.
• Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to children, young people and adult safeguarding and protection, and data protection legislation.
• Clinical administration: maintain accurate records using Kooth approved systems and processes.
• Liaise with other professionals around safeguarding issues and concerns.
• Maintain accurate information about shift duties and activity via the scheduling and rota system.
• Attend and effectively contribute to clinical supervision and internal clinical support.
• Commit to mandatory in-house training and continuing professional development opportunities.
• Attend and effectively contribute to team meetings and other key organisational meetings.
• Attend and effectively contribute to management supervision to review clinical work and overall performance against agreed work schedules (KPIs).
• Risk management skills.

Qualifications

• Degree in a relevant subject such as social care, mental health nursing, counselling, social work, psychology or equivalent professional qualification; or qualified by experience with significant demonstrable professional training in Mental Health support and engaging people around emotional well-being or mental health difficulties.

Desirable

• A relevant professional mental health qualification and demonstrable experience.
• Ongoing specialist training in Mental Health.
• Suicide Prevention and Self-Harm Mitigation Training.
• Safeguarding and risk management interventions training.
• Training in Child Protection and Adult Safeguarding.

Personal and Clinical Skills

• Knowledge of the purpose of moderating service user submitted content.
• Knowledge of the benefits and constraints of an anonymous digital online community.
• Ability to review and edit submitted content to meet community boundaries.
• Ability to recognise, acknowledge and respond to issues of equality, diversity and inclusion pertinent to service user submitted content and online support.
• Ability to use effective language and communication processes relating to colleagues and service users.
• Ability to recognise when content, journals and goals present with safeguarding concerns.
• Knowledge of and response to practitioner self‑care and well‑being.
• Ability to identify, acknowledge and respond to existing and/or emerging risk when moderating content.
• Knowledge of signposting pathways.
• Ability to engage with Service Users through messaging personalised Presenting Issues.
• Ability to research topic areas when creating content.
• Ability to make use of appropriate clinical support for online working.
• Risk management skills.

Working Hours

This position is fully remote and our working hours are between 12.00pm to 10pm and weekends working 5.00pm to 10.00pm.

Benefits

• Competitive Salary: Dependant on experience up to £25,207 (full-time equivalent).
• Generous Annual Leave: 36 days of annual leave, including public holidays.
• Professional Development: Benefit from our yearly professional training programmes.
• Financial Security: Secure your financial future with our pension contributions and annual company share option awards.
• Health and Well‑being: Comprehensive AXA plan and access to an Employee Assistance Programme (EAP).
• Life Assurance: Gain peace of mind with life assurance up to four times your annual salary.
• Flexible Working: Embrace the flexibility of remote working.
• Incapacity Income Protection: Safeguard your financial stability in case of unforeseen circumstances.
• Clinical Supervision and in‑house clinical support.

About Kooth

Kooth is a fast‑growing business with a social purpose. Listed on the London Stock Exchange (LSE:KOO), our mission is to provide welcoming and effective digital mental health support. Working in partnership with the NHS, we are already the UK's largest digital mental health platform for young people aged 10-25.

EEO Statement

We are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity, sexual orientation, disability, age, or any other protected status. Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.

Request for Reasonable Adjustments

We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job‑related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team. Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.