Emotional Wellbeing Practitioner

Kooth Digital Health; United Kingdom; Remote; GBP 21,000 - 26,000; Part time

Job summary

A leading digital mental health organization in the UK seeks an Emotional Wellbeing Practitioner. This role involves delivering digital support to children and young people, ensuring a safe online environment through moderation, and creating engaging peer-support content. The position is fully remote, offers flexible hours, and requires a relevant degree or significant experience in mental health support.

Benefits

Competitive salary: up to £25,207 p/a pro-rata

Generous annual leave: 36 days including public holidays

Professional development opportunities

Qualifications

• Degree in youth work, social care, or mental health with relevant experience.
• Working knowledge of safeguarding and child protection policies.

Responsibilities

• Provide digital emotional support to children and young people.
• Moderate service user content to ensure a safe environment.
• Create content to promote peer support.

Skills

Knowledge of safeguarding policies

Effective communication

Risk management skills

Education

Degree in relevant subject

Job description

Job Title: Emotional Wellbeing Practitioner

Reports to: Team Manager
Direct Reports: None
35 hours per week or 26 hours per week
Start date - 1/12/25 or 12/1/26

This position is fully remote and our working hours are between 12:00pm to 10:00pm and Saturday working 5:00pm to 10:00pm.

Kooth is a fast‑growing business with a social purpose. Listed on the London Stock Exchange (LSE:KOO), our mission is to provide welcoming and effective digital mental health support. Working in partnership with the NHS, we are already the UK's largest digital mental health platform for young people aged 10‑25.

Role Objective

Offer digital emotional well‑being support to children and young people, and moderate service user content to ensure the online community is a safe and confidential environment.

Main Responsibilities

Offering digital emotional wellbeing support to CYP

• Providing text‑based online support and advice to children and young people within the iThrive Clinical & Operational model
• Assessing and managing the risks and needs of each person you speak to
• Appropriately signposting and referring
• Providing support through drop‑in chats and messaging to help with physical, emotional and mental health issues and distress

Moderation of service user submitted content, journals and goals

• Moderating service users submitted content following policies and procedures
• Moderating journals and goals
• Assessing and initial risk management of content, journals and goals
• Appropriately signposting and encouraging engagement relevant to presenting issues
• Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to children, young people and adult safeguarding and protection, and data protection legislation

Creating content to promote peer support

• Create content to encourage peer‑to‑peer support following guidance on planned themes and topics
• Following a schedule to ensure content meets deadlines
• Ensure content meets Kooth community boundaries and follows policies and procedures

Facilitate, support and moderate Live Forums

• Support, moderate and facilitate live forums
• Work in partnership with other moderators undertaking the different roles
• Assess and manage risk of services users presenting with safeguarding concerns during a live forum ensuring correct policies and procedures are followed where necessary

Attending in‑house clinical support and training

• Attend and effectively contribute to internal clinical support
• Commit to our mandatory in‑house training and continuing professional development opportunities

Attending management supervision and meetings

• Attend and effectively contribute to team meetings and other key organisational meetings
• Attend and effectively contribute to management supervision to review clinical work and overall performance against agreed work schedules (KPIs)
• Maintain accurate information about shift duties and activity via the scheduling and rota system

Requirements

Essential

• Degree in a relevant subject such as youth work, social care, mental health nursing, counselling, social work, psychology or equivalent professional qualification; or qualified by experience with significant demonstrable professional training in Mental Health support and engaging people around emotional well‑being or mental health difficulties
• Working knowledge and understanding of safeguarding and child protection policies and legislation

Desirable

• A relevant professional mental health qualification and demonstrable experience
• Ongoing specialist training in Mental Health
• Suicide Prevention and Self‑Harm Mitigation Training
• Safeguarding and risk management interventions training
• Training in Child Protection

Personal and Clinical Skills

• Knowledge of the purpose of moderating service user submitted content
• Knowledge of the benefits and constraints of an anonymous digital online community
• Ability to review and edit submitted content to meet community boundaries
• Ability to recognise, acknowledge and respond to issues of equality, diversity and inclusion pertinent to service user submitted content and online support
• Ability to use effective language and communication processes relating to colleagues and service users
• Ability to recognise when content, journals and goals present with safeguarding concerns
• Knowledge of and response to practitioner self‑care and well‑being
• Ability to identify, acknowledge and respond to existing and/or emerging risk when moderating content
• Knowledge of signposting pathways
• Ability to engage with Service Users through messaging personalised Presenting Issues
• Ability to research topic areas when creating content
• Ability to make use of appropriate clinical support for online working
• Risk management skills

Working Hours

• We offer contracts of 26 hours or 35 hours (full‑time).
• The service runs from 12pm to 10pm (Mon‑Fri) and 6pm‑10pm (Sat‑Sun). All rota options will sit within our opening times and will include weekend working (Friday, Saturday, Sunday 5‑10pm). This role will involve working a Saturday evening shift.
• Shifts consist of 6‑hour and 8‑hour shifts.

Benefits

• Competitive salary: up to £25,207 (full‑time equivalent) p/a pro‑rata if part‑time
• Generous annual leave: 36 days, including public holidays
• Professional development: yearly training programmes
• Financial security: pension contributions and annual company share option awards
• Health and well‑being: AXA plan and Employee Assistance Programme (EAP) with 24/7 telephone mental health support
• Life assurance: up to four times annual salary
• Flexible working: remote work and adaptable schedule
• Lifestyle benefits: Incapacity Income Protection
• Clinical supervision and in‑house clinical support: all paid monthly

Equal Opportunity

Kooth plc is committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We provide equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression, or sexual orientation, and we are dedicated to providing reasonable adjustments for applicants or employees with disabilities or those who require accommodations.

Staffing and HR Information

Seniority level: Entry level
Employment type: Part‑time
Job function: Other
Industries: IT Services and IT Consulting