Emmett - General Application

D&B Supply LLC; Peasenhall; On-site; GBP 18,000 - 24,000; Full time

Job summary

D&B Supply LLC is seeking a retail associate to greet customers, provide product information, and assist with sales and merchandising in our store in the United Kingdom. The role requires excellent customer service, ability to handle inquiries, and readiness to assist with inventory and displays.

Responsibilities include advising on merchandise, processing orders, carrying out inventory cycles, and maintaining store standards.

Qualifications

• Knowledge of retail floor sales techniques.
• Ability to follow instructions and procedures.
• Ability to sort, check, count, and verify numbers.
• Ability to resolve difficult or stressful customer service issues.

Responsibilities

• Greet customers entering the store.
• Answer customers' questions and provide information on store merchandise.
• Sell merchandise and advise customers on merchandise price and features.
• Provide merchandise knowledge and recommend alternatives or accessories.
• Assist customers in ordering specialized merchandise.
• Offer and participate in customer carry-outs.
• Assist in receiving and display merchandise according to policies.
• Answer phones and handle routine inquiries.
• Perform general floor maintenance and housekeeping.
• Prepare and participate in inventory cycles.
• Move material using manual handling tools and equipment (e.g., hand truck, pallet-jack, dolly).
• Other duties as assigned by management related to customer service and merchandising.

Skills

Retail floor sales

Communication

Teamwork

Customer service

Education

High School Diploma or GED

Job description

Description

General Functions/Duties

• Greet customers entering the store.
• Answer customers' questions and provide information on store merchandise.
• Sell merchandise and advise customers on merchandise price and features.
• Provide merchandise/product knowledge to customers and recommend alternative or accessory goods.
• Advise and assist customers in ordering specialized merchandise as needed.
• Offer and/or participate in customer carry-outs.
• Provide assistance in receiving and display merchandise in accordance with specific established policies, procedures and standards.
• Answer telephones and handle routine customer telephone inquiries.
• Perform general floor maintenance and housekeeping; monitor and maintain the condition and safekeeping of merchandise.
• Prepare and participate with inventory cycle activities.
• Move material using appropriate material handling tools and equipment including but not limited to: by-hand, hand truck, pallet-jack, dolly, and/or operation of forklifts or other vehicles.
• Other duties as assigned by management, related to customer service, merchandising and handling of products as well as assisting throughout the store as needed.

Required Skills/Experience

Must have knowledge of retail floor sales techniques. Ability to understand and follow specific instructions and procedures. Ability to sort, check, count, and verify numbers. Ability to resolve difficult or stressful customer service issues. Demonstrated teamwork. Exposure to visual merchandising and product placement techniques is desired.

Required Education/Certification

High School Diploma or GED is preferred, not required.

Other Requirements

Must be able to work majority of shift standing and be able to lift between 25 to 75 pounds to move merchandise and physically participate in resets, remodels and reconstruction projects.

This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.