Emergency Services Field Director

ServiceMaster Clean of Fraser Valley; Hardwick; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading restoration company is seeking a Mitigation Manager to lead a team in the field after property disasters. The ideal candidate will have 1-3 years of experience in water/mold mitigation and a dedication to customer service. Responsibilities include monitoring jobs, assisting technicians, and ensuring compliance with company standards. This role offers competitive hourly pay, paid training, and opportunities for advancement in a supportive environment.

Benefits

Paid training

Bonus opportunities

Earned vacation/sick time

Qualifications

• 1 - 3 years in water/mold mitigation or a closely related field.
• Desire to join a world-class team with a positive attitude.
• Valid driver's license with a clean record.

Responsibilities

• Lead a team in field projects and ensure customer satisfaction.
• Document jobs according to insurance and corporate guidelines.
• Assist technicians and maintain inventory of equipment.

Skills

Team leadership

Customer service

Attention to detail

Job description

What does an Emergency Services Field Director with Paul Davis do?

• Lead a team of hardworking individuals serving others within your community
• Make a difference for others that have had a disaster strike their property
• Take pride when your team completes mitigation projects on budget with an exceptional customer experience
• Be empathetic and show a sense of urgency while communicating through modern technology
• Work in the field, side‑by‑side with techs, doing active mitigation work, including demo

Why Join The Team?

Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating an opportunity for our team members, providing industry training and giving Mitigation Managers the opportunity to become experts in the field through certifications and Paul Davis University.

Built upon principles of customer service, dynamic decision‑making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider – our Mitigation Managers are leading their teams to be first on site after disasters strike (i.e. floods, fires) and will be directing the mitigation crews to restore the property. You are essential to coordinate teams effectively and ensure that jobs are performed profitably.

Values

• Deliver what you promise
• Respect the individual
• Have pride in what you do
• Practice continuous improvement

Vision

To provide extraordinary care while serving people in their time of need.

Why The Team Needs You? Serving others after a disaster has struck their property is not easy. Everyone within Paul Davis needs to have a world‑class work ethic, serious attention to detail and love to help people. It is challenging to make customers happy when faced with a traumatic event but you will love being a Mitigation Manager if you take pride in your work and have fun while working with others. You will be practicing continuous improvement every day as you work to improve performance of your team!

Team Compensation and Benefits

• Hourly pay: $18.00 to $25.00/hour based on experience and certifications
• Paid training
• Uniform t-shirts and personal protection equipment (PPE) & gear
• Family environment, with great culture and team dynamic
• Earned vacation/sick time (after 90 days)
• Holiday pay
• Simple IRA retirement matching program
• Voluntary supplemental insurance program
• Bonus opportunities based on performance

Team Qualifications (Requirements)

• 1 - 3 years in the field experience in water/mold mitigation or closely related field (ideally certified in water and/or mold)
• Desire to join a world‑class team and contribute a positive attitude
• Dedication to customer service
• Ability to lead others from diverse backgrounds
• Ability to lift and carry equipment (40‑60 pounds) from vehicle to house, up/down stairs, and as needed
• Valid driver's license with a clean record
• Have the ability to work nights/weekends and overtime, if needed
• Desire to continually learn new things

Role on the Team (Job Responsibilities)

• Use in the field experience to monitor jobs and help technicians as needed
• Document jobs per program, insurance and corporate guidelines
• Submit reports and documentations of jobs to all required sources
• Ensuring the teams performance of tarping, board up, water mitigation, mold remediation, environmental services and carpet cleaning/re‑installation services in accordance to Paul Davis and industry specifications.
• Focus and dedication to providing excellent customer service.
• Assist other team members when needed and foster a positive working relationship with other departments.
• Be a great representative of our brand!
• Ensure your crews are ready at all times and every morning to handle the day through a team huddle.
• Meet clients and adjusters on site to assist in issue resolution and provide professional opinion.
• Re‑inspect job sites for quality control.
• Issue resolution – be the point of contact for customers if they have any questions and/or concerns and resolve those in effective and timely manner.
• Maintain inventory of clean, properly stocked and organized trucks along with all company equipment.
• Be accessible by phone and participate, as necessary, in the on‑call schedule.

Please apply if you think you have what it takes to serve others and deliver a world‑class service when others need it the most. We are looking forward to discussing this opportunity with you.

We support and hire Veterans and we are an Equal Opportunity Employer!

Compensation: $18.00 - $25.00 per hour

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values

• Deliver What You Promise
• Respect The Individual
• Have Pride In What You Do

Our Mission

Have you built a high performing team before?

Compensation Expectations?

Which of our values do you align with the most?

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Because Paul Davis is a franchise organization, benefits vary based on franchisee.

• Opportunity for Overtime
• Paid Time Off
• Opportunity for Advancement
• Great Company Culture

In my job, I find stability, flexibility, personal development, and fulfillment. I have recommended Paul Davis as a place to work and will continue. Because the nature of our business is helping people, I find a trend of people who care a lot about their work, both at a franchise level and the corporate level.