Emergency Roadside Service Technician – Light Service | Battery

AAA Hoosier Motor Club; Fleet; On-site; GBP 25,000 - 35,000; Full time

Job summary

A roadside assistance provider in Fleet, UK, is seeking dedicated service members to assist customers in need of roadside help. Your role includes driving to locations to perform various services like jump starts, tire changes, and other mechanical tasks. Strong communication skills and a valid driver's license are essential. Enjoy benefits like paid time off, a 401k plan, and a culture that encourages personal and professional growth.

Benefits

Paid Time Off

Paid Holidays

Company provided LTD & Life Insurance

Generous 401k with company match

Free AAA Classic Membership

Qualifications

• Adaptable to changing work environments and tasks.
• Effective verbal and written communication skills.
• Ability to assess and respond to customer needs.

Responsibilities

• Drive to member locations to provide roadside assistance.
• Inspect and maintain vehicle supplies and equipment.
• Perform mechanical tasks like tire changes and fuel delivery.

Skills

Adaptability

Communication, Oral

Customer Oriented

Decision Making

Reliability

Safety Awareness

Mechanical Aptitude

Education

High school diploma or GED

Job description

ABOUT AAA HOOSIER MOTOR CLUB: Since 1902, AAA Hoosier Motor Club, headquartered in Indianapolis, provides membership benefits including emergency roadside assistance, retail discounts and a variety of products and services for its 400,000 members across Indiana. It also operates a full-service travel agency and an insurance agency which markets and sells auto, home and life insurance. Hoosier Motor Club has 300 employees and operates 11 retail branch offices including seven in metro Indianapolis as well as Bloomington, Clarksville, Lafayette, Muncie, and Terre Haute. And it is an affiliate of the American Automobile Association (AAA), the largest motoring and leisure travel organization in North America with more than 60 million members.

Here's What is in it for YOU:

• A company culture that provides training and learning opportunities.
• A brand that you can be proud to be part of.
• A culture that will challenge you to be your best.
• Paid Time Off.
• Paid Holidays.
• Company provided LTD & Life Insurance.
• Service Anniversary Recognition.
• Free AAA Classic Membership.
• Generous 401k w/ company match.
• Company provided HSA dollars.

Position Summary

Service members and other customers who contact AAA Hoosier Motor Club for roadside assistance. Drives to location of member to perform services.

Duties and Responsibilities

• Inspect and maintain vehicle supplies and equipment.
• Report any mechanical problems encountered with vehicles.
• Verify that appropriate tools and documentation are in vehicle prior to shifts and properly maintain all equipment.
• Safeguard, properly account for and turn in receipts, money received and reconcile the inventory before and after shift change.
• Read maps, and follow written, verbal, and electronic geographic directions.
• Report on delays in reaching service destination.
• Perform duties including but not limited to: jump starts, tire changes, lockout services, fuel delivery, light mechanical, testing, diagnosis, and installation of automotive and truck batteries on disabled vehicles.
• Operate a battery service vehicle in a safe manner with a valid driver's license and driving record in accordance with the AAA Associate Driver Safety Guide.
• Operate computer related equipment including but not limited to wireless data terminals, credit card terminals, battery diagnostic equipment and two-way radios in a professional manner.
• Maintain and account for company provided fuel cards.
• Performs maintenance on Club vehicles as requested.
• Evaluate and print out data obtained from electronic diagnosis per exact methods explained and utilized during training.
• Performs other duties as assigned.

Supervisory Responsibilities

This position has no direct supervisory responsibilities.

Physical Effort

Physical Demands

Lift/Carry

Stand

F (Frequently)

Walk

F (Frequently)

Sit

F (Frequently)

F (Frequently)

F (Frequently)

Reach Above Shoulder

O (Occasionally)

Climb

O (Occasionally)

F (Frequently)

Squat or kneel

F (Frequently)

F (Frequently)

F (Frequently)

11-20 lbs.

F (Frequently)

21-50 lbs.

F (Frequently)

51-100 lbs.

O (Occasionally)

Over 100 lbs.

N (Not Applicable)

Push/Pull

F (Frequently)

13-25 lbs.

F (Frequently)

26-40 lbs.

F (Frequently)

41-100 lbs.

O (Occasionally)

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs./day)

Other Physical Requirements

Vision (Near, Distance, Peripheral, Depth Perception)

Sense of Sound (Ability to hear members and employees)

Must pass a physical abilities test upon being hired to perform duties.

WORK ENVIRONMENT

Working in a Fleet garage setting with tools and vehicles. Noise levels, odors and temperatures will vary. Also, may be required to perform driving duties which include working alone outside in a variety of changing weather conditions including rain, snow, sleet, fog, ice, wind, during the day and night hours. Driving and working in hazardous traffic conditions in a variety of geographic locations from urban to rural.

Education and/or Experience Requirements

Education: High school diploma or GED preferred but not required. Valid Driver’s license required, and driver record in accordance with the AAA Associate Driver Safety Guide and Standard.

Experience: One to three months’ related experience preferred but not required and/or training or equivalent combination of education and experience.

Skill Requirements

Adaptability - Ability to adapt to change in the workplace.

Communication, Oral - Ability to communicate effectively with others using the spoken word.

Communication, Written - Ability to communicate in writing clearly and concisely.

Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

Decision Making - Ability to make critical decisions while following company procedures.

Reliability - The trait of being dependable and trustworthy.

Safety Awareness - Ability to identify and correct conditions that affect employee safety.

Productivity - Producing results in a timely and efficient manner.

Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.

Mechanical Aptitude - A natural or innate ability to collaborate with one's hands using tools and/or machinery. An understanding of how mechanical items work.

The above statements are intended to describe the general nature, level and work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.”