Emergency Quadrant Ward Clerk (AMU)

Betsi Cadwaladr University Health Board; Wales; On-site; GBP 20,000 - 25,000; Full time

Job summary

A major healthcare organization in Wales is seeking an Emergency Quadrant Ward Clerk to provide clerical support in the Acute Assessment Unit. Candidates should have a good standard of education, previous customer service experience, and proficiency in Welsh. The role requires professionalism and the ability to handle administrative tasks efficiently while maintaining confidentiality. Interest in healthcare is essential.

Qualifications

• Good standard of education required.
• Previous customer service experience essential.
• Ability to work efficiently and organize workload.

Responsibilities

• Provide efficient clerical assistance to the Emergency Quadrant.
• Maintain confidentiality and professionalism at all times.
• Deal with patients and relatives courteously.

Skills

IT Computer Literate

Welsh Language

WPAS/Casenote tracking/WCP/RADIS

Understanding of the importance of maintaining medical records

Education

Maths/English GCSE or equivalent experience

NVQ 2 in administration

NVQ in customer service

ECDL

Job description

An exciting opportunity has arisen for anEmergency Quadrant Ward Clerk to join the Emergency Care Directorate's Administration Team at Ysbty Glan Clwyd.

The successful candidate will be the first point of contact for patients, relatives and visitors to the Acute Assessment Unit's and must demonstrate a professional and sensitive manner and maintain confidentiality at all times.

A good standard of education is required, previous experience of working in an administrative / customer service setting and have excellent communication skills. You will need to be able to work as part of a team and be efficient and organised with your own workload.

You will join a friendly team who provides a variety of reception and administrative duties to assist the smooth running of the Acute Assessment Unit. You will also be required to provide support cover in other areas of the Emergency Quadrant.

Previous ward clerk experience and knowledge of the Welsh Patient Administration System (WPAS) is desirable but not essential as full training will be provided.

Main duties of the job

The Ward Clerk will give efficient clerical assistance to the Emergency Quadrant. The provision of an efficient clerical service is essential to ensure the speedy admission, discharge, and transfer of patients.

By the nature of the duties, the Ward Clerk will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times.

The Ward Clerk is responsible to the Ward Managers in providing an efficient clerical service across the Emergency Quadrant.

For accountability and development purposes, the Ward Clerk will be under the direct responsibility of the Administration Manager.

The ability to speak Welsh is essential for this role.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• Maths/English GCSE or equivalent experience
• NVQ 2 in admininstration
• NVQ in customer service
• ECDL

Experience

• Sufficient months previous clerical/office/reception/ward duties
• Working with the public
• Working in a busy environment
• General experience of admin functions

Skills

• IT Computer Literate
• Welsh Language
• WPAS/Casenote tracking/WCP/RADIS
• Understanding of the importance of maintaining medical records

Knowledge

• Data protection and confidentiality

Personal Qualities

• Ability to work without direct supervision
• Team player

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Emergency Quadrant Clerical Services Coordinator