Emergency Home Responder

Progress Housing Group; Gloucester; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading housing services provider is seeking an Emergency Home Responder in Gloucester. This role requires providing critical on-call support during emergencies. Candidates must have a UK driving license and live in the area, exhibiting compassion and strong communication skills. The position offers flexible shifts, comprehensive training, and a competitive standby and call-out payment structure.

Benefits

Flexible working patterns

Standby payment of £26.22

Mileage allowance of £0.45 per mile

Qualifications

• You must reside in the Gloucestershire area.
• Ability to deal with emergencies in a calm and controlled manner.
• Willingness to learn new skills.

Responsibilities

• Assess emergency situations and provide customer support.
• Attend emergency calls in the Gloucestershire area.
• Perform risk assessments and First Aid.

Skills

Full UK driving licence

Compassion and care

Calm emergency handling

Flexibility

Strong communication

Job description

Emergency Home Responder at Progress Lifeline

Progress Lifeline is an award‑winning personal alarm and telecare services provider who have been making a positive difference to the lives of over 65,000 customers for more than 30 years.

Key Services

• Emergency home response
• 24‑hour telecare monitoring and response service to individuals at home
• The supply, installation and maintenance of personal alarms and advanced telecare devices
• Out‑of‑hours contact centre for housing providers and local authorities
• 24‑hr response service for emergency calls from building elevators

Role Description

As an Emergency Home Responder you will be at the heart of providing critical support to our customers when they need it most. Whether you are assessing an emergency situation or offering reassurance and comfort, your role will be dynamic and hands‑on. At all times you must offer reassurance and make our customers as comfortable as possible.

Working from home you will be on call for the duration of your shift and attend emergency calls in the Gloucestershire area when directed by our Control Centre.

We provide comprehensive training in all aspects of the role, including moving and handling of customers who have fallen, performing risk assessments, First Aid and the use of all equipment.

What You Will Bring

• A full UK driving licence and own car is essential
• You must reside in the Gloucestershire area
• Compassion and care with a strong desire to support vulnerable persons
• The ability to deal with emergencies in a calm and controlled manner
• A passion for delivering excellent services
• Flexibility and a committed team player
• Willingness to learn new skills
• Strong communication and interpersonal skills
• Commitment to working night shifts

What We Offer

• Flexible permanent working patterns – 7 shifts on call followed by either 7 shifts or 14 shifts rest period
• Day or night shifts on call between 06:00 and 18:00 or 18:00 and 06:00
• Preferred working patterns will be discussed at interview to support a healthy work‑life balance
• A daily standby payment of £26.22 when on shift with an additional call‑out payment of £18.90 per hour for the first 90 minutes, then £12.97 per hour if the call‑out exceeds 90 minutes
• Mileage allowance of £0.45 per mile

Our Values

• People‑focused – we treat everyone fairly and understand the diverse needs of our customers and colleagues
• Forward‑thinking – we search for and implement innovative solutions to overcome challenges
• Genuine – we are open, honest, and energetic in all that we do
• Expert – we use our knowledge and expertise to provide the best possible service
• Collaborative – we work together with partners, tenants, and communities to achieve more

Why Progress Housing Group

This is a fantastic opportunity to join a supportive team where you can make a real impact. At Progress Housing Group we offer an opportunity for professional development and growth within a company that truly values its people.

Application Dates

Application Closing Date: 11:59pm Sunday 23rd November 2025

Interview Date: W/C 1st December 2025

We are committed to creating a diverse and inclusive workplace. We encourage all qualified individuals to apply and particularly encourage applications from people in under‑represented groups.