Emergency Helpline Operator - 4on 4off Nights

Appello Careline Limited.; United Kingdom; Remote; GBP 23,000; Full time

Job summary

A leading care service provider is seeking an Emergency Helpline Operator to manage calls for vulnerable clients. This remote role requires resilience and empathy, along with a minimum of a year's experience in a call centre environment. You'll be responsible for providing reassurance and coordinating emergency services as needed. A good educational background is preferred. This position offers several employee benefits and a chance for personal and professional growth.

Benefits

196 hours annual leave, rising to 208 hours

Discounts on groceries and shopping

24/7 employee assistance programme

Family and friends’ discounts

Pension Scheme with up to 4% Company matched

Smart Tech Benefit Scheme

Qualifications

• Minimum of a year's experience in a call centre environment dealing with customers.
• Ability to sympathetically communicate with distressed callers.

Responsibilities

• Arrange help for vulnerable clients when they need it the most.
• Handle varying calls providing reassurance and contacting emergency services.

Skills

Empathy

Communication

Resilience

Education

Good general standard of education

Job description

🤩EMERGENCY HELPLINE OPERATOR - NIGHTS

🕰️Hours: 29.75 average per week

📅Shift pattern:
Option 1:4on 4off00:00 - 09:00
Option 2:4on 4off 21:00 - 06:00

💸Salary:£22,843.57 (£14.76 ph)

📍Location: Remote

📆Start Date : 12/01/2026

🌟For this role, you must have 5mpbs upload and 15mpbs download internet speed.All IT equipment required for the role will be provided🌟

😎Appello Perks

• 196 hoursrising to 208 hours annual per year, including bank holidays that you will be expected to work if rota'd
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched
• Smart Tech Benefit Scheme

THE ROLE 🎧

The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most.

Your hello

can save the day

or save a life

Thats the power of hello

At Appello, every call you answer makes a difference.

With a cool head, you’ll be handling varying calls, anything from providing reassurance, actioning accidental calls, test calls, to contacting emergency services.

ABOUT YOU 👇

You must possess a genuine desire to help the community, be empathetic and have the ability to sympathetically communicate with a distressed caller.

You have had a minimum of ayearsexperience in a call centre environment dealing withcustomers and have worked remotely.

A good general standard of education is required, but we believe that within the right core values and training that you could thrive in this role.

This is a rewarding role where trust is key. But it can also be tough - so you’ll need to be resilient too! You’ll also need the drive to meet personal targets whilst delivering excellent customer service.

READY TO APPLY ✅

If you are interested in this role please follow upload your CV and answer a few questions about yourself so we can get to know you!

OTHER INFORMATION 📑

This is an exciting time at the Appello Group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.