Emergency Dispatch Assistant Bicester | South Central Ambulance Service NHS Foundation Trust

South Central Ambulance Service NHS Foundation Trust; Bicester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A public health service in Bicester is seeking an Emergency Dispatch Assistant to support emergency operations. This role requires multitasking, calmness under pressure, and teamwork to prioritize medical emergencies. Candidates should have GCSEs in Maths and English, along with customer service experience. The position does not support remote working, emphasizing the importance of a local presence. Benefits include extensive training, holiday entitlement, NHS discounts, and professional development opportunities.

Benefits

Full training and courses

27 days holiday (rising with service)

Automatic NHS Pension Scheme enrollment

Professional development access

Occupational Health support

NHS Discounts

Qualifications

• Competent in IT systems usage.
• Experience in customer service roles.
• Ability to manage competing priorities.

Responsibilities

• Support and assist emergency dispatchers in their duties.
• Operate radio and computer systems to log information accurately.
• Assist in maintaining systems and vehicle movements.

Skills

Competent in the use of IT systems

Customer service experience

Ability to multi-task

Good written and verbal communication skills

Good Knowledge of geographical area

Education

GCSE grades 4-9 or equivalent in Maths and English

Job description

An exciting opportunity has become available to join SCAS as an Emergency Dispatch Assistant; we are looking for candidates who would be able to commence on a course in early 2026 from our Bicester Education Centre.

Emergency Dispatch Assistants are a vital link between a medical emergency taking place and help arriving at the scene. The Emergency Dispatch Assistant works as part of a team, assigning ambulance resources to emergency and urgent events whilst liaising with emergency call takers, ambulance crews and other emergency services.

No one day is like the last. You will be dealing with medical emergencies, traumatic events and major incidents; prioritising your workload and ensuring patients receive the right response, first time, every time.

This is a highly pressurised and quick moving role where you will need to keep a calm and level-headed approach.

Please note: This role does not support remote working. You will need to be available to work from our Emergency Operations Centre in Bicester, Oxfordshire.

Please use the link below to watch our video about the Emergency Dispatch Assistant role.

https://www.youtube.com/watch?v=38mfMayAW84

As an Emergency Dispatch Assistant based in Bicester, Oxfordshire, you will assist your team in assigning ambulance resources to patients. You will use radio, text, telephone and computer aided dispatch systems to communicate with ambulance crews, ensuring they have the details and resources they need to treat the patients they are attending.

Working as an Emergency Dispatch Assistant will expose you to a range of emergency incidents. You could be assigning an ambulance to a patient who has fallen or sending multiple resources to a cardiac arrest. You will need to think logically and tactically as you manage a workload that changes by the second. It is essential that you are able to multitask and manage tasks with competing priorities.

Benefits

• Full training and a range of courses which you can book locally.
• Holiday entitlement of 27 days, rising to 29 days after 5 years’ service and 33 days after 10 years’ service, plus an additional 8 days bank holiday (pro rata for part time).
• Automatic enrolment into the NHS Pension Scheme.
• Access to continual professional development within SCAS and the wider NHS.
• Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
• NHS Discounts in over 200 + stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
• Ability to join our staff networking groups (as a member, ally or just for interest).

Corporate Induction

It’s really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability).

All new starters need to attend our Corporate Induction in person, this is held over one and half days from our educational centres based in: Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.

Please note – depending on your role additional training may be required following on from your corporate induction.

Roles and responsibilities of an Emergency dispatch assistant

• Support and assist emergency dispatchers by following their instructions and assisting with their duties.
• Assist the emergency dispatchers to ensure the systems are maintained and alterations to vehicle movements can be made if advised by the emergency dispatcher.
• Operate the radio and computer assisted systems on behalf of the emergency dispatcher to ensure the correct and accurate information is logged.

To be successful in this role

• Competent in the use of IT systems.
• GCSE grades 4-9 or equivalent in Maths and English.
• Customer service experience from a telephone or face to face role.
• Ability to multi-task and manage competing priorities.
• Good Knowledge of geographical area.
• Good written and verbal communication skills.
• Ability to listen and record information accurately.

This advert closes on Sunday 4 Jan 2026