Emergency Dept Front Desk Clerk — 24/7 Patient Admin

Leeds Teaching Hospitals; Leeds; On-site; GBP 22,000 - 25,000; Full time

Job summary

A prominent healthcare provider is seeking an enthusiastic Clerical Officer to join their Emergency Department team in Leeds. This role involves providing reception support, accurately registering patients, dealing with inquiries, and collaborating with medical staff. Candidates must be organized, reliable, and capable of managing flexible shifts. Previous clerical and customer care experience is desirable.

Benefits

Continuous training and development

Supportive working environment

Qualifications

• Literate and numerate.
• Good command of spoken and written English.
• Previous clerical experience preferred.
• Able to work flexible shifts including nights and weekends.

Responsibilities

• Register patients accurately into the Emergency Department.
• Deal with inquiries from patients and visitors.
• Maintain patient databases and confidentiality.

Skills

Communication skills

Organizational skills

Interpersonal skills

Customer care

Flexibility

Education

GCSE grade C standard or equivalent

NVQ2 in Customer Care or equivalent

Tools

Patient administration systems

Software proficiency

Job description

A prominent healthcare provider is seeking an enthusiastic Clerical Officer to join their Emergency Department team in Leeds. This role involves providing reception support, accurately registering patients, dealing with inquiries, and collaborating with medical staff. Candidates must be organized, reliable, and capable of managing flexible shifts. Previous clerical and customer care experience is desirable.