Emergency Department Welcomer Volunteer

Kingston and Richmond NHS Foundation Trust; Kingston upon Thames; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local NHS trust in Kingston upon Thames is seeking volunteers to assist in their Emergency Department. The role involves directing patients to the appropriate areas to ensure a smoother experience. Candidates should have excellent communication skills, good physical condition, and an awareness of confidentiality principles. This opportunity requires attendance at an assessment and mandatory training sessions, along with providing identification documentation and references.

Qualifications

• Good physical condition – standing and walking most of the shift.
• Excellent communication skills – frequent social interaction required.
• Awareness of confidentiality principles relevant to a clinical setting.

Responsibilities

• Assist with directing patients to the appropriate area.
• Help facilitate patient flow within the department.

Skills

Excellent communication skills

Good physical condition

Job description

Our Emergency Department sees on average 400 patients a day. We are introducing a welcome volunteer role to help direct patients to the appropriate areas and facilitate flow.

Role Overview

The volunteer will work alongside the hello nurse/streaming nurse and assist with directing patients, ensuring a smoother experience for everyone.

Responsibilities

• Assist with directing patients to the appropriate area.
• Help facilitate patient flow within the department.

Requirements

• Good physical condition – standing and walking most of the shift.
• Excellent communication skills – frequent social interaction required.
• Awareness of confidentiality principles relevant to a clinical setting.
• Availability to attend the assessment on 26 January 2026 or 2 February 2026.
• Availability for mandatory training on 10 March 2026.
• Provide two references (one known for over 3 years) with email addresses for each. A family friend may be used but not a relative.
• Bring a minimum of three individual valid, current, and original identification documents as outlined below.

ID Documentation

• Group One:
  • UK Passport
  • EEA/Swiss Passport
  • Other passport with indefinite leave to remain
  • Other Passport
  • Biometric Residence permit
  • Driving Licence photo card (UK, IOM or CI)
  • Current EU Photo Driving Licence
  • EU national identity card – EU only
• Group Two:
  • Driving Licence photo card (UK, IOM or CI)
  • Current EU Photo Driving Licence
  • Driving licence – old-style paper licence (must be UK)
  • Bank statement (UK/EEA) – less than 3 months old
  • Utility bill – less than 3 months old (UK)
  • Utility bill – 2nd Supplier – less than 3 months old
  • Council Tax Statement – issued in the last 12 months
  • Mortgage statement (UK or EEA) – must be a recognised lender and issued in the last 12 months.
• NB: If you are aged 16–19 years, in full‑time education and you are unable to provide two documents from Group Two, either of the following ID options can be used:
  • Full UK birth certificate (A4 size original, not photocopy, containing mother and father’s details)