Emergency Department Tracker | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

Manchester University NHS Foundation Trust (MFT) is seeking a dedicated patient experience tracker to join the Emergency Department team at Wythenshawe Hospital. The role focuses on monitoring patient flow and improving the overall experience, working across medical, nursing, and managerial staff to ensure timely progression through pathways.

The ideal candidate will be highly motivated, detail-oriented, and flexible, with a collaborative approach to liaising with multiple teams in a fast-paced,

Qualifications

• Demonstrates strong accuracy and attention to detail.
• Works well in a team and across departments.
• Able to stay organised in a fast-paced environment.
• Flexible to cover variable shift loads and hours.
• Communicates clearly with patients and staff.

Responsibilities

• Track patients from entry to exit and onward referrals or discharge.
• Liaise with Medical, Nursing and Managerial colleagues to manage patient flow.
• Support clinicians in front-line care to improve patient experience.
• Contribute to safe, efficient pathways within the ED and UTC.

Skills

Attention to detail

Teamwork

Organised

Flexible

Communication skills

Job description

Emergency Department Tracker | Manchester University NHS Foundation Trust

Company:

Company: Manchester University NHS Foundation Trust

Are you interested at being at the forefront of our patient safety and patient experience journey?

We have an exciting opportunity to join the Emergency Department Team at Wythenshawe Hospital as a patient experience tracker. An exciting opportunity has arisen for a dynamic individual to join the Emergency Department team at Wythenshawe Hospital.

The ideal candidate will be highly motivated, a good team player, organised, flexible and can maintain attention to detail. Enjoy working in a fast-paced environment, be adaptable and willing to take on various tasks and duties. As the ED department is open 24 hours this role gives you the opportunity to work a variable shift load.

You will also play an active role in the wider multidisciplinary teams that work across WTWA by liaising with different teams to ensure patients progress along their pathway safely and efficiently.

The overall aim of this post is to offer the highest level of care to our patients by supporting the clinicians providing the front-line care to improve the patient experience and flow throughout the department.

Tracking patients from when they enter the department to when they leave by onwards referral for further specialist treatment or discharged back to the care of their GP in a timely manner.

You will work closely with Medical, Nursing and Managerial colleagues based in the ED and UTC department providing awareness to changes in pressure, capacity, and patient flow.

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.

With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.

Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.

At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.

Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.

At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.

IMPORTANT CANDIDATE INFORMATION

We welcome applications from a wide range of backgrounds and experiences.

To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU, for our patients, our communities, and each other.

As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Disclosure and Barring Service (DBS) check

As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.

What is a DBS Check?

A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role:

Standard DBS: Checks for spent and unspent convictions, cautions, reprimands, and final warnings.

Enhanced DBS: Includes the above, plus any additional information held by local police that’s considered relevant to the role.

Enhanced with BarredLists: Includes all of the above, plus checks against the children’s and/or adults’ barred lists.

Who Needs a DBS Check

Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role.

The Costs for a DBS

At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment. If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred.

For more information about the cost of the various types of DBS, please visit:https://www.gov.uk/government/news/dbs-fees-are-changing-in-december

DBS Update Service

Candidates are also expected to register with the DBS Update Service which must be completed within 30 days of the certificate being issued. This helps streamline future employment checks and supports safer recruitment practices. For more information, please visit the DBS Update Service.

This advert closes on Friday 16 Oct 2026

Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust