Emergency Department Receptionist | Bedfordshire Hospitals NHS Foundation Trust

Bedfordshire Hospitals NHS Foundation Trust; Bedford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare organization in Bedford is seeking Administrators to join the Emergency Care Services. The role includes registering patients, managing appointments, and ensuring data quality. Ideal candidates are highly motivated with good communication skills, capable of working both independently and as part of a team. Training and development opportunities are provided within a friendly and high-performing environment. Applicants are encouraged to apply quickly due to potential early closure of vacancies.

Benefits

Access to high-quality training and development

State-of-the-art facilities

Supportive environment for staff wellbeing

Qualifications

• Experience in administrative roles is preferred.
• Ability to work independently and as part of a team.
• Familiarity with electronic patient registration systems.

Responsibilities

• Register patients using electronic systems.
• Book outpatient clinic appointments.
• Ensure data quality and accuracy in inputs.

Skills

Highly motivated

Good communication

Adaptability

Job description

Welcome patients and other visitors to the department, ascertain their reason for attendance and provide guidance, information or assistance as appropriate.

To work in a timely manner within a busy working environment.

Work flexibly across all of the Emergency Care Services.

Prioritise a busy workload in the reception areas.

Book out-patient clinic appointments following the correct process and procedures.

Register patients using our electronic system.

Ensure data input is correct and data quality is maintained.

Accessing patients' summary care records and transferring the data accurately onto our electronic systems.

Report or escalation any system or procedural issues.

An exciting opportunity has arisen for Administrators to join our ever expanding and dynamic departments. The role will involve registering patients who self-present to the hospital, directed by 111 or arrive by ambulance, as well as completing coding and conforming to data quality. In addition, the role will involve undertaking administrative tasks set by the Senior Team. We are looking for an individual who is highly motivated and can use their own initiative. It is important that you are adaptable and enjoy working as part of a team, as well as having the ability to work independently. Communication with patients, relatives, external organisations and fellow staff members is an essential quality for this role.

SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. When a patient comes to hospital, an SDEC service means patients with various medical concerns can be assessed, diagnosed, treated and safely discharged home the same day, rather than being admitted. Some of these patients may need to be admitted or return the next day for further treatment.

The Units comprise of consultants working alongside Advanced Clinical Practitioners, Junior Doctors, Nurses, Emergency Department Technicians, Clinical Support Workers, and Administrative Staff.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state‑of‑the‑art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.