Emergency Department Receptionist

Sheffield Teaching Hospitals NHS Foundation Trust; Sheffield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Sheffield is seeking a receptionist for the Emergency Department. The successful candidate will greet patients, manage administrative duties, and provide excellent customer service in a demanding environment. Strong communication skills and the ability to work independently under pressure are essential. This role offers a varied and interesting experience within a critical care setting.

Qualifications

• Confident individual with excellent communication skills.
• Understanding of confidentiality is essential.
• Commitment to delivering excellent customer service.

Responsibilities

• Greet patients in a friendly manner and ascertain their needs.
• Manage own workload in a demanding environment.
• Assist in arranging cover for vacant shifts.
• Maintain a flexible approach to working hours.
• Prioritise and complete tasks in a timely manner.

Skills

Excellent communication skills

Ability to work under pressure

Team collaboration

Confidentiality

Customer service orientation

Job description

The Emergency Department (ED) based at the Northern General Hospital is looking for a receptionist to join their team.

As a receptionist within the Emergency Department you’ll play a key part in ensuring the best possible care for all patients attending the department by undertaking a range of administrative and reception responsibilities that support patient care.

We are seeking a confident individual with excellent communication skills and a professional, tactful and diplomatic approach to work within this busy department. This is a demanding but interesting and varied role. The successful candidate must possess the ability to work as part of a team and the initiative to work unsupervised when necessary. An understanding of confidentiality is essential as well as a commitment to delivering excellent customer service.

Responsibilities

• Greet patients attending the Emergency Department (ED) in a friendly professional manner, ascertain their requirements and respond to their needs accordingly. Provide an interface between patients and health care professionals and provide a full range of clerical duties in all areas of the department.
• Due to this being a 24/7 service the majority of the work will be unsupervised, thus it is a requirement to manage own workload, often under pressure where working patterns are unpredictable, with frequent changes to tasks requiring an ability to prioritise.
• Assist in arranging cover for vacant shifts in the absence of the Operations Manager or Team Leaders.
• Maintain a flexible approach to working hours to meet the needs of the ED.
• Work in an environment with frequent contact to unpleasant smells and sights, including exposure to patients vomiting or injuries.
• Prioritise to ensure that work is completed in a timely manner.
• Plan and manage own workload.
• Work efficiently, effectively and in a timely manner and be adaptable to change.
• Follow agreed protocols and policies, seeking advice where appropriate.
• Respond to requests for information and participate in mandatory training.
• Be fully aware of procedures in the event of a Major incident, chemical incident or internal disaster and attend if required.

Aims

• Deliver the best clinical outcomes by ensuring patients are treated in the most appropriate place and by the most appropriate health professional.
• Progress towards a consultant led service in the Emergency Department 24/7.
• Provision of major trauma services that offer the best clinical outcomes for patients across the region.
• Employ caring and cared for staff by actively recruiting, developing and training staff, resulting in a proficient and caring workforce.
• Align staff more closely with demand to ensure that the workload is manageable and to retain existing staff without burn out.
• Listen to staff’s concerns and ideas and address these promptly with the support of service improvement.
• Recognise good performance and celebrate success more.

Contact Information

For further details / informal visits contact:
Name: Sophie Priest
Job title: AEMP Operational Support Manager
Email address: [e-mail]
Telephone number: 01142714704

Sophie Priest or Adam Walker OSM at above contact email and Telephone Number.