Emergency Department Patient Flow Co-Ordinator

York and Scarborough Teaching Hospitals NHS Foundation Trust; York and North Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare organization in York is seeking an Emergency Department Patient Flow Coordinator. The role involves supporting the nursing team to ensure efficient patient movement and care in the Emergency Department. Candidates should have strong communication skills, knowledge of medical terminology, and experience in NHS administration. This position offers opportunities for personal development and a supportive working environment.

Benefits

Access to NHS Pension Scheme

27 days holiday rising to 33 days

Confidential advice and support 24/7

Learning and development opportunities

Discounts on various services

Qualifications

• Numerate and literate with GCSE in English and Maths.
• Knowledge of medical terminology.
• Experience in a customer focused environment.

Responsibilities

• Support safe patient flow through the Emergency Department.
• Monitor performance within the department.
• Liaise with admission units regarding bed requests.

Skills

Good verbal communication skills

Interpersonal skills

Time management

Ability to work in a team

Understanding of confidentiality

Education

GCSE grade C and above or equivalent in English and Maths

Tools

Microsoft Office (Word, Excel & Outlook)

CPD / SystmOne

Job description

York and Scarborough Teaching Hospitals NHS Foundation Trust

Emergency Department Patient Flow Co‑ordinator

The closing date is 01 December 2025

The Patient Flow Coordinator's primary role is to support the Nurse in Charge (NiC), Emergency Physician in Charge (EPiC), and the broader Emergency Department (ED) team in delivering high-quality patient care, while ensuring smooth patient flow through the department by minimising unnecessary delays.

Working under the direction of the NiC, the Patient Flow Coordinator will collaborate with the ED team and manage administrative tasks, liaising with other departments and help patient movement through the department. By coordinating these efforts, the postholder will contribute to the efficient operation of the ED, ultimately reducing patient journey times and enhancing overall departmental effectiveness.

Please note - if you would like your application to be considered for secondment, you must secure agreement from your line manager beforehand that you can be released to undertake the role.

Please note face to face interviews will take place at York Hospital, remote interviews are not available for this vacancy.

Main duties of the job

• Work directly with the ED shift leaders to support the safe and effective flow of patients through the department in line with the 4-hour patient safety standard. This will include having knowledge of all patients in the departments and the care plans for these patients.
• Monitor performance within the Emergency Department.
• Liaise with Admission units and wards with regards to bed requests and discussion potential bed breaches with the bed manager.
• Highlight to nursing team that bed is ready in a timely manner and ensure that all documentation is ready for patient to transfer to a bed.
• Be familiar with, and work to, the protocols and policies of the Emergency Department and Trust policies, paying particular attention to the Chaperoning and Infection Control policies.

About us

For more information on working for our Trust please visit: [link]

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Qualifications

• Must be numerate and literate, GCSE grade C and above or equivalent in English and Maths.

Knowledge

• Knowledge of Microsoft Office (Word Excel & Outlook)
• Knowledge of complex of medical terminology
• Experience of working in a customer focused environment
• Previous experience of NHS administration services
• Experience of working in a client-driven / NHS environment
• Experience of using CPD / SystmOne

Skills

• Evidence of good verbal communication skills and interpersonal skills
• Experience of organising workloads and time management.
• Completion of tasks to deadlines
• Evidence working as part of a team
• Evidence understanding of need for Confidentiality.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust