Emergency Department Coordinator/Receptionist | Maidstone and Tunbridge Wells NHS Trust

Maidstone and Tunbridge Wells NHS Trust; Tunbridge Wells, Maidstone; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading NHS Trust in the United Kingdom is seeking an Emergency Department Coordinator/Receptionist to join their team in Tunbridge Wells. The role involves booking patients and supporting administrative tasks while working in a fast-paced healthcare setting. Candidates should possess strong data entry skills and effective communication abilities. This position offers flexible working patterns and numerous benefits including annual leave and a pension scheme.

Benefits

27 days annual leave plus public holidays

Membership in NHS Pension Scheme

Blue Light card eligibility

Qualifications

• Experience in a fast-paced healthcare environment preferred.
• Ability to make decisions quickly and effectively.
• Proficiency in using IT systems for data entry.

Responsibilities

• Responsible for booking patients accurately.
• Liaising with clinical staff and supporting administrative duties.
• Precise data entry in appointment-based systems.

Skills

Detail-oriented individual

Strong data entry skills

Logical thinker

Computer literacy

Excellent communication

Organizational abilities

Job description

Please note this role is currently only being advertised to staff members who are currently working within the Kent and Medway ICS.

Join Our Team as an Emergency Department Coordinator/Receptionist

Are you looking for a rewarding role in a fast‑paced and vital healthcare setting? We are expanding our Emergency Department (ED) team and are seeking Coordinators/Receptionists to join us at both our Maidstone and Tunbridge Wells sites.

The post holder will be one of the first interactions the patient has when entering ED, you will be responsible for booking patients into the department via our IT systems, with accuracy and efficiency, liaising effectively with clinical staff, and undertake other administrative duties to support the vital functions of the ED service. A key part of the role involves precise data entry in our appointment‑based systems, ensuring smooth and efficient operations.

What We’re Looking For:

• A detail‑oriented individual with strong data entry skills.
• A logical thinker who can use their initiative to make decisions in a fast‑paced environment.
• Computer literacy and proficiency in navigating systems and software.
• Excellent communication and organisational abilities.

Working Hours:

• This role involves working shifts, including days and nights, which can range from 6 to 12 hours per block.
• Cross‑site working will be required.

Why Join Us?

• Be part of a supportive and dedicated team in a critical healthcare environment.
• Develop your skills while contributing to a vital public service.

Important Information

• This vacancy may close earlier than the advertised deadline. Submit your application as soon as possible to avoid missing out on this exciting opportunity.
• We are currently unable to offer a certificate of sponsorship for this role as it does not meet the UK Visas and Immigration criteria.

About Maidstone and Tunbridge Wells NHS Trust

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second‑best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.

We are a large acute hospital trust in south‑east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day‑care beds, diagnostic services (X‑ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Flexible Working

We are a flexible working‑friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Benefits Package

• At least 27 days of annual leave plus public/bank holidays (pro‑rata for part‑time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits.
• Blue Light card eligibility.
• And more. Additional benefits can be found in the benefits documents below.

We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level.

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

This advert closes on Wednesday 19 Nov 2025.