Emergency Department Coordinator/Receptionist

Maidstone and Tunbridge Wells NHS Trust; Maidstone; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in Maidstone is seeking an Emergency Department Coordinator/Receptionist. The role involves booking patients, data entry, and liaising with staff. Ideal candidates possess strong data entry, communication, and organisational skills. Shifts include both day and night work. Join a supportive and dedicated team in a vital healthcare environment, offering at least 27 days of annual leave and NHS Pension Scheme membership.

Benefits

At least 27 days of annual leave

Membership in the NHS Pension Scheme

Blue Light card eligibility

Qualifications

• Detail-oriented individual with strong data entry skills.
• Ability to make decisions in a fast-paced environment.
• Proficient in navigating systems and software.
• Excellent communication and organisational skills.

Responsibilities

• Book patients into the department via IT systems accurately.
• Liaise effectively with clinical staff and undertake administrative duties.
• Ensure smooth operations through precise data entry.

Skills

Strong data entry skills

Logical thinking

Computer literacy

Excellent communication

Organisational abilities

Job description

Please note this role is currently only being advertised to staff members who are currently working within the Kent and Medway ICs.

Join Our Team as an Emergency Department Coordinator/Receptionist

Are you looking for a rewarding role in a fast-paced and vital healthcare setting? We are expanding our Emergency Department (ED) team and are seeking Coordinators/Receptionists to join us at both our Maidstone and Tunbridge Wells sites.

The post holder will be one of the first interactions the patient has when entering ED; you will be responsible for booking patients into the department via our IT systems, with accuracy and efficiency, liaising effectively with clinical staff, and undertaking other administrative duties to support the vital functions of the ED service. A key part of the role involves precise data entry in our appointment-based systems, ensuring smooth and efficient operations.

What We’re Looking For

• A detail-oriented individual with strong data entry skills.
• A logical thinker who can use their initiative to make decisions in a fast-paced environment.
• Computer literacy and proficiency in navigating systems and software.
• Excellent communication and organisational abilities.

Working Hours

• This role involves working shifts, including days and nights, which can range from 6 to 12 hours per block.
• Cross-site working will be required.

Why Join Us?

• Be part of a supportive and dedicated team in a critical healthcare environment.
• Develop your skills while contributing to a vital public service.

Please Note

• This vacancy may close earlier than the advertised deadline. Submit your application as soon as possible to avoid missing out on this exciting opportunity.
• Please note, that we are currently unable to offer a certificate of sponsorship for this role as it does not meet the UK Visas and Immigration criteria.

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey. We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre. Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day‑care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for Flexible Working?

We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Click here to hear what our staff say.

Joining Us Includes a Comprehensive Benefits Package

• At least 27 days of annual leave plus public/bank holidays (pro‑rata for part‑time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits.
• Blue Light card eligibility.
• And more, additional benefits can be found in the benefits documents below.

For further details / informal visits contact: Name: Lorraine Harris Job title: Service Manager Email address: [e-mail] Telephone number: 07514984606