Emergency Department Clerical Officer

NHS; Telford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A health trust in the UK is seeking a Clerical Officer for the Emergency Department to provide clerical and administrative support. The candidate will manage patient bookings, maintain information confidentiality, and operate within a busy environment across various shifts including nights and weekends. Required qualifications include GCSEs in Maths and English and experience with computer systems. Join a dedicated team making a difference in patient care.

Qualifications

• Educated to GCSE standard with Maths and English Language at grades A-C.
• Information Governance knowledge is required.
• Experience with computer database input and related equipment.

Responsibilities

• Provide clerical support to the Emergency Department.
• Manage A & E patient bookings and information.
• Maintain confidentiality of patient information.

Skills

Computer database input

General office experience

Education

GCSE standard with Maths and English Language at grades A-C

NVQ 2 Business Admin or equivalent

Tools

Careflow

Job description

Emergency Department Clerical Officer

The closing date is 13 November 2025

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

The post holder will provide clerical, administrative and information technology support to the Emergency Department in relation to booking in of patients, patients being treated and cared for within the department, and to provide information for patients, relatives and internal and external agencies, on A&E status.

*As we run a 24 hr service 365 days per year each staff member is expected to work , Days, Nights, Weekends and Bank holidays including Easter and Christmas.All our shifts are 11.5 hrs and you would generally do 2 or 3 shifts per week, all shifts are 7-7, 7am to 7pm and 7pm to 7am.*

The post holder may be required to work anywhere in the department to cover short term absence or annual leave.

Main duties of the job

• To be responsible for the reception of A & E patients on the computerised recording system.
• To be responsible for producing and supplying all necessary paperwork to allow the processing of patients through the A & E department.
• To photocopy notes ready for patient to go to a ward.
• To be responsible for the accurate scanning of A & E notes and results if necessary.
• To be responsible for the speedy retrieval of old A & E cards as necessary.
• To be responsible for producing discharge letters, singly or in batch format, which are subsequently sent to GPs either by mail or electronic format.
• To be responsible for dealing with telephone enquiries regarding patients who are presently in the Accident and Emergency Department and re-directing calls to the correct person.
• To be responsible for making clinic appointments for patients who need to attend fracture, and other speciality clinics.
• To be able to use Tel tracking when Flow Co is not available Login needed.
• To be responsible for maintaining confidentiality of patient information.
• To be responsible for placing Patients onto the Emis system for UTC appointments and 111 appointments then also to Arrive patients on Adastra for 111 appointments.
• To be responsible for maintaining confidentiality of patient information.
• To be responsible for the correct use of the PAS computer system and any other computerised systems under the terms of the Data Protection Act.

About us

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Qualifications

• Educated to GCSE standard with Maths and English Language at grades A-C.
• Information Governance.
• Knowledge of Careflow.
• NVQ 2 Business Admin or equivalent experience.

Experience

• Experience with computer database input and related equipment.
• General office experience of photocopiers, faxes, printers etc.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Shrewsbury and Telford Hospital NHS Trust