Emergency Department Clerical Officer

The Shrewsbury and Telford Hospital NHS Trust; Telford; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Telford is seeking an individual to provide clerical and administrative support in the Emergency Department. Responsibilities include patient registration, paperwork management, and communication with patients and staff. The ideal candidate should have experience in healthcare administration and strong IT skills. This full-time role may include shifts during nights, weekends, and bank holidays.

Qualifications

• Experience with administrative support in a healthcare setting is preferred.
• Ability to maintain confidentiality of patient information.
• Proficiency in using computerised systems.
• Strong communication skills for handling telephone enquiries.

Responsibilities

• Receive and register A&E patients.
• Produce necessary paperwork for patient processing.
• Photocopy notes for ward transfers.
• Manage telephone enquiries and clinic appointments.
• Use IT systems to maintain patient records and confidentiality.

Job description

Job Overview

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

The post holder will provide clerical, administrative and information technology support to the Emergency Department in relation to booking in of patients, patients being treated and cared for within the department, and to provide information for patients, relatives and internal and external agencies, on A&E status.

Shift Pattern
As we run a 24 hr service 365 days per year each staff member is expected to work Days, Nights, Weekends and Bank holidays including Easter and Christmas. All our shifts are 11.5 hrs and you would generally do 2 or 3 shifts per week, all shifts are 7-7, 7am to 7pm and 7pm to 7am.

The post holder may be required to work anywhere in the department to cover short term absence or annual leave.

Main duties of the job

• To be responsible for the reception of A&E patients on the computerised recording system.
• To be responsible for producing and supplying all necessary paperwork to allow the processing of patients through the A&E department.
• To photocopy notes ready for patient to go to a ward.
• To be responsible for the accurate scanning of A&E notes and results if necessary.
• To be responsible for the speedy retrieval of old A&E cards as necessary.
• To be responsible for producing discharge letters, singly or in batch format, which are subsequently sent to GPs either by mail or electronic format.
• To be responsible for dealing with telephone enquiries regarding patients who are presently in the Accident and Emergency Department and re-directing calls to the correct person.
• To be responsible for making clinic appointments for patients who need to attend fracture, and other speciality clinics.
• To be able to use Tel tracking when Flow Co is not available Login needed.
• To be responsible for maintaining confidentiality of patient information.
• To be responsible for placing patients onto the Emis system for UTC appointments and 111 appointments then also to Arrive patients on Adastra for 111 appointments.
• To be responsible for maintaining confidentiality of patient information.
• To be responsible for the correct use of the PAS computer system and any other computerised systems under the terms of the Data Protection Act.

Working for our organisation

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do. We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in. Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families. If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Detailed Job Description And Main Responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.