Emergency Department Administrative Coordinator

Frimley Health NHS Foundation Trust; Slough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading health trust in the UK is seeking an Emergency Department Administrative Coordinator to manage the service support team at Wexham Park Hospital. The role requires strong leadership skills and offers the opportunity to shape and develop administrative services in a dynamic healthcare environment. Applicants should have relevant management experience and excellent interpersonal abilities. Flexibility to adapt to varying hours is essential.

Benefits

First class development opportunities

Flexible working arrangements

Qualifications

• Experience of managing/supervising an office function, preferably in an NHS or service environment.
• Demonstrable experience of leading and managing staff.

Responsibilities

• Lead and manage a team of administrative staff, overseeing daily operations.
• Contribute to the planning and coordination of critical incidents.

Skills

Microsoft office skills at ECDL level or equivalent experience

Good interpersonal, oral and written skills

Knowledge of data protection and patient confidentiality

Knowledge of NHS patient administration systems

Education

Degree or equivalent experience

Job description

Job Overview

Position: Emergency Department Administrative Coordinator
Location: Wexham Park Hospital
Contract: Full Time (including occasional evenings, weekends, and night shifts as required)

We are seeking a motivated and dynamic individual to take on the role of Administrative Coordinator within our Urgent and Emergency Care Department at Wexham Park Hospital. This is a newly established position, offering a unique and exciting opportunity to shape and develop the role in collaboration with the Directorate Service Manager. As the lead for the administrative team in a fast‑paced and high‑pressure environment, you will play a key role in supporting the smooth running of the department and ensuring high standards of service delivery.

Main duties of the job

• Lead and manage a team of Band 2 and Band 3 administrative staff, overseeing daily operations to ensure efficient and effective service delivery.
• Support and motivate your team to consistently provide excellent customer care throughout a 24/7, 365‑day service.
• Contribute to the planning and coordination of critical incidents, helping to develop and restructure administrative services as needed to meet evolving departmental demands.
• Take responsibility for workforce planning and recruitment, ensuring that staffing levels are appropriate and that new hires are effectively onboarded.
• Ensure that all team members complete mandatory training and appraisals on time, maintaining compliance with hospital policies and regulatory requirements.
• Monitor and maintain staff performance, providing guidance, support, and development opportunities to promote a skilled and engaged workforce.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, and we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Person specification

Qualifications

• Microsoft office skills at ECDL level or equivalent experience
• Degree or equivalent experience

Desirable qualifications

• Management Qualification

Experience

• Demonstrable experience of managing/supervising an office function, preferable in an NHS or service environment
• Experience of working in the NHS either in a hospital, private practice or for a GP
• Experience of leading and managing staff

Desirable experience

• Conversant with hospital information systems
• ED Acute Setting managerial experience

Skills and Knowledge

• Good interpersonal, oral and written skills including chairing meetings and writing reports
• Knowledge of data protection and issues around patient confidentiality
• Knowledge of NHS patient administration systems

Desirable skills and knowledge

• Knowledge of basic anatomy and physiology
• Highly developed analytical skills and competency in interpreting complex data

Special Requirements

• Flexibility to work varying hours
• Ability to attend meetings at different locations including Frimley Park, Heatherwood and Wexham Park Hospitals

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation and commitment to improving the health and wellbeing of our communities. Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future – we are creating a culture where our people can thrive and patients always come first.

Apply online now