Emergency Dental Service Receptionist

Sussex Community NHS Foundation Trust; Haywards Heath; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare provider in the UK is seeking a front-of-house team member for their dental clinic. The role requires excellent communication skills, flexibility for evenings and weekends, and a commitment to maintaining confidentiality of patient records. Responsibilities include representing the team professionally, ensuring records are updated, and participating in mandatory training. This position offers flexible working options and a supportive work environment catering to well-being and professional development.

Benefits

Flexible working options

Excellent training and development opportunities

Cost-effective workplace nurseries

Qualifications

• Must have literacy and numeracy skills to GCSE level or equivalent.
• Ability to work flexibly, including evenings and weekends.
• Must be well-organised and able to work on own initiative.

Responsibilities

• Represent the Dental Team professionally at the clinic.
• Ensure all patient records are up to date and confidential.
• Attend mandatory Basic Life Support training.

Skills

Literacy and numeracy skills

Well-organised

Ability to work under pressure

Education

Secondary level education (GCSE or equivalent)

Job description

Job Overview

Represent the Dental Team at their clinic in a professional manner at all times. This is a front‑of‑house position that requires someone who can work under pressure. Participate in annual performance reviews and regular supervision.

Responsibilities

• Represent the Dental Team at their clinic in a professional manner at all times.
• Work under pressure as a front‑of‑house team member.
• Participate in annual performance reviews and regular supervision.
• Ensure all patients' records, both in paper form and electronically, are kept up to date, stored correctly, and filed for confidentiality purposes, following the Data Protection Act.
• Ensure that every patient completes a medical history form.
• Advise daytime staff of any relevant issues by using the communications book.
• Attend mandatory Basic Life Support training to be competent to provide or give advice in the event of a medical emergency.

Qualifications

• Secondary level education with literacy and numeracy skills to GCSE level or equivalent.
• Flexibility to cover evenings, weekends, and bank holidays, with sessions from 5.30 pm to 10 pm on Monday evenings and 08.30 am to 01 pm on weekends and bank holidays.
• Well‑organised, able to prioritise and work on own initiative without direct supervision, while enjoying teamwork to provide excellent patient care.

Why Work for Us

• Positive 2023 NHS Staff Survey results, highlighting compassionate leadership and well‑being.
• Varied environments: community hospitals, patients' homes, and bases across Sussex.
• Flexible working options: part‑time, flexi‑time, annualised hours, and flexi‑retirement.
• Excellent training, development, and research opportunities.
• Cost‑effective workplace nurseries in Crawley, Hove, and Brighton.
• Active EMBRACE, Disability & Well‑being, LGBTQIA+, and Religion & Belief network.
• Level 3 Disability Confident Leader and Veteran Aware Trust.
• Beautiful Sussex location near the South Downs and coast.

Values

Our values—Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence—guide everything we do.