Emergency Control Room & CCTV Operator

Stockport Homes Group; Stockport; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community-focused housing organization in Stockport seeks a Control Room Operative for their newly restructured CCTV Control Room. This role involves providing 24/7 monitoring of public spaces, responding to emergencies, and ensuring the safety of tenants. Candidates need to obtain an SIA licence, with a focus on team collaboration and effective communication. The position is full-time, permanent and offers a dynamic work environment with shift rotations.

Qualifications

• Able to successfully apply for and obtain an SIA licence.
• Work collaboratively with team members and customers.
• React to live incidents in a calm manner.

Responsibilities

• Monitor CCTV operations continuously.
• Respond to fire alarm activations.
• Liaise with contractors for fault resolution.

Skills

Communication skills

Ability to monitor situations

Teamwork

Ability to react to live incidents

Education

SIA Licence

Job description

Permanent, Full-Time, 38.5 hours per week (worked on a rota basis of shifts)

The role of the Control Room Operative is an exciting and important role for Stockport Homes Group (SHG) in the newly restructured CCTV Control Room. The role will take operations responsibility for the organisations CCTV service and ‘Out of Hours’ response in the event of an emergency.

In this role you will

• Provide daily 24 / 7 365 day monitoring of the public space and housing stock CCTV along with responding to fire alarm activations plus providing security for our customers, achieving the best outcomes for the public and our customers.
• Undertake these duties at evenings and weekends supporting the delivery of a 24 / 7 / 365 service.
• Support our Neighbourhoods and Safer Neighbourhoods services, by working pro-actively as One Team to keep tenants safe and secure.
• Proactively identify criminality and ASB across the Borough.
• Answer OOH calls from customers.
• Monitor CCTV for SHG customers in blocks across the Borough.
• Respond to fire alarm activations.
• Liaise with contractors when faults occur.
• Assist GMP and the Safer Neighbourhoods Team with evidence led investigations.
• Direct security guards to various locations.

Our ideal candidate will

Essential

• Be able to successfully apply for and obtain an SIA licence (which will be provided as part of the employment).
• Work collaboratively with customers, the team and colleagues from other services. building up good working relationships that are based on trust and respect.
• Have the ability to react to live incidents professionally and in a calm manner>
• Have good communication and written skills.
• Have an eye for detail and an ability to spot suspicious behaviours and actively monitor situations, relaying key information to the necessary agency.
• Communicate effectively using a variety of different communication methods and techniques to deliver clear messages.
• Be positive and enthusiastic approach to work in sometimes challenging circumstances.
• Be able to deal with different types of workloads and problems, working independently and making decisions confidently with minimal need to elevate.
• Must be able to work both day and night shifts (6 : 00 AM – 6 : 00 PM and 6 : 00 PM – 6 : 00 AM).

Desirable

• Experience of Security Services and CCTV operations
• Holder of an existing SIA CCTV Licence

The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service and satisfactory enhanced employment references going back 5 years. Additionally, the applicant must have the ability to successfully apply for and obtain an SIA CCTV Licence, which will be provided as part of the employment and funded by SHG. The applicant will also be required to complete GMP Vetting for the use of Police Airwaves Radios, which requires the applicant to have been a UK resident for 3 years or more.

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Three Sixty terms and conditions.

We understand that if you don'tmeet every requirement, you may be hesitant to apply but westill want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.

If you require any reasonable adjustments to complete your application, please contact the People & OD Team on [e-mail].

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

Closing date: 5th December 2025

Interview date: 11th December 2025