Emergency Call Handler: 24/7 Dispatch & Crisis Support

Nottinghamshire Police; Arnold; On-site; GBP 22,000 - 28,000; Full time

Job summary

A law enforcement agency is seeking a Police Emergency Call Handler to manage emergency and non-emergency calls. This critical role requires effective communication, decision-making skills, and the ability to work under pressure. Suitable candidates will undergo extensive training and have opportunities for career progression. The position involves rotating shifts and requires applicants to have resided in the UK for at least the last 3 years.

Benefits

Shift allowance

Comprehensive training program

Qualifications

• Ability to communicate clearly and empathetically under pressure.
• Strong decision-making skills utilizing personal initiative.
• Experience in managing stress while remaining calm.

Responsibilities

• Handle emergency (999) and non-emergency (101) calls.
• Assess risk and manage incidents per force policies.
• Complete initial and live call training successfully.

Skills

Communication

Decision Making

Stress Management

Teamwork

Computer Skills

Job description

A law enforcement agency is seeking a Police Emergency Call Handler to manage emergency and non-emergency calls. This critical role requires effective communication, decision-making skills, and the ability to work under pressure. Suitable candidates will undergo extensive training and have opportunities for career progression. The position involves rotating shifts and requires applicants to have resided in the UK for at least the last 3 years.