EMEIA Luxury Retail Excellence & Operations Director

Burberry; City of Westminster; On-site; GBP 80,000 - 120,000; Full time

Job summary

A luxury retail brand is seeking a Director of EMEIA Retail Excellence and Operations in the United Kingdom. This role directs the efficiency and service excellence of the retail network across EMEIA, defining best practices and ensuring stores operate at high standards. Responsibilities include overseeing training strategies, managing operational compliance, and leading initiatives for new store openings. The ideal candidate should have over 8 years of experience in retail operations, with strong leadership and analytical skills.

Qualifications

• Minimum 8+ years of progressive experience in Retail Operations or similar.
• Proven track record of managing operational standards.
• Deep knowledge of retail systems and their impact on efficiency.

Responsibilities

• Define and implement retail best practices for EMEIA.
• Oversee store audit programs to ensure compliance.
• Lead training strategies focused on luxury service.

Skills

Retail Operations Management

Change Management

Cross-functional Collaboration

Luxury Retail Knowledge

Data Analysis

Tools

POS Systems

Inventory Management Systems

Job description

A luxury retail brand is seeking a Director of EMEIA Retail Excellence and Operations in the United Kingdom. This role directs the efficiency and service excellence of the retail network across EMEIA, defining best practices and ensuring stores operate at high standards. Responsibilities include overseeing training strategies, managing operational compliance, and leading initiatives for new store openings. The ideal candidate should have over 8 years of experience in retail operations, with strong leadership and analytical skills.