EMEA Senior Director, Account Health & Success

Palo Alto Networks; City Of London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading cybersecurity firm in London is seeking a Senior Director for Account Health Management. This role focuses on leading the Account Health Team to drive engagement and excellence for top-tier clients. Candidates should have extensive experience in customer success and leadership within the SaaS/Cloud environment. The position offers the opportunity to make a significant impact by managing client relationships and ensuring customer satisfaction.

Qualifications

• 10+ years of professional experience in a high-growth SaaS/Cloud Enterprise Organization.
• 5+ years in a leadership capacity.
• Experience leading global direct/indirect teams of 10+.

Responsibilities

• Manage and mentor a team of Service Delivery Leaders and Customer Success Managers.
• Drive customer engagement and excellence.
• Accountable for executive engagement and account health.

Skills

Team leadership

Customer engagement

Strategic mindset

Communication

Problem solving

Customer success software

Education

STEM Bachelor's Degree

Master's degree preferred

Tools

Salesforce

Jira

Job description

A leading cybersecurity firm in London is seeking a Senior Director for Account Health Management. This role focuses on leading the Account Health Team to drive engagement and excellence for top-tier clients. Candidates should have extensive experience in customer success and leadership within the SaaS/Cloud environment. The position offers the opportunity to make a significant impact by managing client relationships and ensuring customer satisfaction.