EMEA Senior Customer Success Manager — AI & Growth

Klaviyo; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading marketing platform provider is seeking Customer Success Professionals in their London office. Candidates should have over 4 years of experience in managing Mid-market or Enterprise accounts, strong consultative and technical skills, and the ability to creatively solve problems. The role emphasizes a customer-first approach, collaboration, and effective communication in both German and English. This position offers a dynamic hybrid working environment.

Qualifications

• 4+ years of experience with Mid-market / Enterprise accounts.
• Background in marketing, CRM, or digital marketing.
• Proven track record of advising customers effectively.

Responsibilities

• Transform workflows with AI-driven systems.
• Establish trusted relationships with customers.
• Drive Net Revenue Retention and mitigate churn.

Skills

Customer-first attitude

Consultative skills

Technical skills

Problem-solving

Communication skills

Organizational skills

Tools

Salesforce

G-Suite

Gainsight

Job description

A leading marketing platform provider is seeking Customer Success Professionals in their London office. Candidates should have over 4 years of experience in managing Mid-market or Enterprise accounts, strong consultative and technical skills, and the ability to creatively solve problems. The role emphasizes a customer-first approach, collaboration, and effective communication in both German and English. This position offers a dynamic hybrid working environment.