EMEA Reliability Director

CBRE; Greater London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A global leader in real estate services is seeking a Reliability Director for the EA EMEA region to lead and scale the Reliability Programme across nine divisions. This role involves developing strategic delivery, establishing reliability standards in facilities management, and integrating Smart FM technologies. The ideal candidate will have extensive experience in hard services and reliability engineering, with a strong background in consultancy. This position offers a unique opportunity to make a significant impact in improving operational efficiency and client satisfaction.

Qualifications

• Deep background in hard services and reliability engineering.
• Track record of fee-earning consultancy/delivery.
• Proficiency with Smart FM technologies.

Responsibilities

• Lead the EA EMEA Reliability Programme.
• Define minimum standards for reliability in hard services.
• Embed Smart FM into delivery models.

Skills

FM hard services

Reliability engineering

Consultancy experience

Smart FM technologies

Strong bid support

Education

Certifications (ISO 18436, Asset Reliability Practitioner)

Tools

CMMS/IFM Hub

Job description

EMEA Reliability Director

Location(s): London, England, United Kingdom of Great Britain and Northern Ireland

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining ‘workplace’ because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand — the workplace contributes to business results, whether it’s an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location.

Role Summary

The Reliability Director for EA EMEA will lead, own, and scale the EA EMEA Reliability Programme as the standard for hard services delivery. The Role will develop the strategic operational delivery of the reliability program across all nine divisions within EA EMEA. This Role will establish reliability+ as the standard for hard services in facilities management, through building the technical library (processes, guides, training, publications), leading a fee earning consultancy and FTE delivery model (central reliability engineers/asset managers) delivering strategic asset management, driving innovation, technical excellence, and client value improving operational efficiency, improving asset reliability, reducing risk and cost while differentiating CBRE in client bids and retentions. Enabling the delivery of Smart FM and AI‑enabled practices into day‑to‑day operations.

Key Responsibilities

Strategic Leadership & Programme Development

• Design and govern the EA EMEA Reliability+ Programme roadmap, aligning with CBRE’s Technical Excellence maintenance maturity model (Foundation → Intermediate → Smart Enabled). Track adoption and outcomes across accounts.
• Define the minimum viable standard for reliability in hard services (criticality, CBM/PdM, RCA/FMEA/FMECA, PM optimisation, data quality, analytics), integrating with CAFM/CMMS systems (IFM Hub).
• Establish programme governance with divisional technical leaders and account leadership; report through EA EMEA and CE forums. Design, implement, and evolve the EA EMEA‑wide reliability+ programme to become the benchmark for hard services delivery.
• Build and maintain a central reliability technical library (formal processes, playbooks, technical guides, job plans, maturity matrices, training pathways).
• Define and track success metrics aligned with CBRE’s operational and client outcomes.

Client Engagement & Business Development

• Build a scalable delivery model.
• Embed reliability FTEs/asset managers on key accounts.
• Define consultancy scopes and rate cards for smaller portfolios.
• Set recoverability/utilisation expectations and manage the pipeline of POs/SoWs.
• Partner with Sales/Solutions from RFI to BAFO to craft differentiated reliability/Smart FM propositions and pricing, and to support references, show sites, and workshops positioning reliability as a core differentiator.

Operational Delivery & Recoverable Services

• Lead and personally deliver high‑value reliability consultancy where appropriate (e.g., maturity assessments, RCA/FMEA/FMECA, PMO, CBM pilots), including periodic site visits for condition monitoring (notably vibration analysis) to seed and expand account programmes.
• Ensure safe, compliant delivery for vibration/CM activities in line with CBRE procedures and industry certification (e.g., ISO 18436/BINDT).

Innovation & Smart FM Integration

• Embed Smart FM (virtual maintenance, automated maintenance/alarm analytics, IoT) into reliability roadmaps; quantify benefits (energy, reactive reductions, PPM optimisation, dispatch reduction). Govern “readiness” and adoption plans.
• Partner with D&T to integrate data/analytics (FM Analytics/Vantage) and IFM Hub workflows, enabling insight‑driven reliability decisions (fault triage → work orders → outcomes).
• Support the integration of smart FM and AI technologies into client solutions and internal operations.

Team Growth & Capability Building

• Recruit and develop a high‑performing reliability team as client demand and PO’s volume increases.
• Mentor reliability professionals and asset managers across EA EMEA divisions.
• Promote a culture of continuous improvement and technical excellence.

Skills & Experience Required

• Deep background in FM hard services and reliability engineering (RCM, CBM/PdM, RCA/FMEA/FMECA, PM Optimisation) with evidence of program design and multi‑site rollout.
• Track record of fee‑earning consultancy and/or direct recoverable delivery (timesheet recharge), including on‑site client advisory.
• Proficiency with CMMS/IFM Hub, analytics, and Smart FM technologies (BMS/FDD/IoT/alarm analytics) and their commercial models.
• Strong bid/solutions support experience (sales steps, solutioning, pricing inputs, presentations).
• Certifications (desirable): ILM Level 5, ISO 18436 vibration analysis Category II/III (BINDT/VA), Category I/II thermography/ultrasound where relevant; Asset Reliability Practitioner : Engineer / Leader and /or SMRP/asset management credentials beneficial.

About CBRE Global Workplace Solutions

As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end‑to‑end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Application Process

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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CBRE, Inc. is an Equal Opportunity and Affiliated Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)