EMEA Regional Technical Support Delivery Lead (Hybrid)

Euro London Appointments; Metropolitan Borough of Solihull; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading CRM software company in the UK is seeking a Regional Technical Support Delivery Manager to oversee support operations across EMEA. The role involves managing a skilled team, ensuring efficient support processes, and driving performance metrics. Ideal candidates will have over 5 years of leadership experience in technical support environments and familiarity with tools like Salesforce or HubSpot. The position offers hybrid work options and opportunities for professional growth.

Benefits

Work-life balance

Professional growth opportunities

Qualifications

• Experience in people leadership roles within a technical support environment.
• Strong understanding of case management principles and SLA-driven operations.
• Proven ability to drive support team performance and productivity.

Responsibilities

• Lead a team of Technical Support Specialists ensuring high-quality support.
• Manage support performance metrics and drive improvements.
• Implement global support workflows and best practices.

Skills

People leadership

Technical support proficiency

Performance improvement

Communication skills

Organizational skills

Education

5+ years of experience in people leadership

Tools

Salesforce

HubSpot

Job description

A leading CRM software company in the UK is seeking a Regional Technical Support Delivery Manager to oversee support operations across EMEA. The role involves managing a skilled team, ensuring efficient support processes, and driving performance metrics. Ideal candidates will have over 5 years of leadership experience in technical support environments and familiarity with tools like Salesforce or HubSpot. The position offers hybrid work options and opportunities for professional growth.