EMEA Payroll Coordinator

activpayroll Ltd.; City of Edinburgh; Hybride; GBP 32 000 - 42 000; Plein temps

Résumé du poste

activpayroll Ltd. is seeking an EMEA Payroll Coordinator in Edinburgh. This role is embedded in Operations and offers hybrid working in Edinburgh and Aberdeen, with a focus on accurate, on-time payroll delivery and first-class customer service.

In this role you will be the interface between global customers and in-country partners, chair governance calls, prepare country-specific governance reports and payroll calendars, and ensure payroll manuals stay current and helpful for frontline teams.

Qualifications

• Experience in a customer service/administration environment.
• Payroll experience is advantageous, but training will be provided.
• Strong attention to detail and proactive problem-solving.
• Excellent communication style and collaborative mindset.

Responsabilités

• Act as focal point for payroll clients, delivering consistent customer service.
• Collaborate with in-country payroll partners to ensure timely, accurate payrolls.
• Host and chair governance calls with customers to track progress, identify improvements.
• Prepare monthly governance reports by country.
• Keep payroll manuals up to date reflecting current processes.
• Prepare payroll calendars and checklists; ensure checking sheets are completed.
• Respond to queries from customers, partners and colleagues, escalating complex issues when needed.

Connaissances

Customer service experience

Attention to detail

Team player

Excellent communication skills

Self-motivated

Outils

Microsoft Excel

Databases/Systems

Description du poste

EMEA Payroll Coordinator

Department: Operations

Employment Type: Permanent

Location: Edinburgh, Scotland

Reporting To: EMEA Payroll Delivery Manager

Description

The EMEA Payroll Coordinator role is at the heart of our ongoing global payroll operations, acting as the interface between our global customers and in-country partners to ensure that their payrolls are consistently delivered accurately and on time while providing a best-in-class customer experience.

We have offices in Aberdeen and Edinburgh, and have adopted hybrid working in both locations. We're happy to discuss how that might look for you as part of the hiring process.

On a typical day, you'll be...

• Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
• Working closely with our network of in-country payroll partners to ensure customer payrolls are delivered on time and accurately
• Hosting and chairing regular governance calls with customers to track progress, review performance and identify opportunities for improvement
• Preparing monthly governance reports by country
• Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
• Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
• Answering queries from customers, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels

Does this sound like you?

• Experience in a customer service / administration environment
• Payroll experience would be advantageous, but training will be provided
• Self-motivated with a passion for great service delivery
• A genuine commitment to delivering the highest standards of customer service
• An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution
• Really good skills with databases, systems and software packages, especially Microsoft Excel
• An honest and authentic communication style, able to face into both positive and difficult conversations
• A drive to be a brilliant team player, supporting colleagues across the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind