EMEA Payroll Administrator (Hybrid - Northern Ireland) Evergreen

OneSource Virtual; Derry/Londonderry; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading payroll solutions provider in the UK seeks a Managed Payroll Specialist responsible for end-to-end payroll processing and customer support. The ideal candidate will have at least 3 years of payroll experience and a CIPP certification. Strong customer service skills and the ability to solve complex problems are essential. Join the team for a culture that values innovation and collaboration.

Qualifications

• 3+ years of payroll experience.
• Ability to think outside the box to solve client issues.

Responsibilities

• Provide outstanding payroll services support.
• Monitor tickets daily to ensure high client satisfaction.
• Manage resolution of customer issues and escalations.
• Create and maintain standard operating procedures.
• Provide training to new clients on payroll processing.

Skills

CIPP Certified Payroll Professional certification

Customer service skills

Detail-oriented

Strong analytical skills

Written communication skills

Verbal communication skills

MS Word expert

Excel expert

Education

Associate's degree

Job description

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

Summary

The Managed Payroll Specialist's primary responsibilities include full-service payroll processing for high-level managed payroll customers, customer interaction to solve and/or triage customer-initiated inquiries via the OneSource ticketing system, roles, and final settlement activities in an outsourcing environment. The Managed Payroll Specialist must be a payroll expert and a client advocate with an ability to think “outside the box” to problem solve for the client. This role is for a skilled payroll professional who is dedicated to providing a superior customer-facing experience.

Responsibilities

• Provides outstanding payroll services support
• Monitor tickets daily to ensure Service Level Agreements and high-class client satisfaction levels are being met
• Manage the timely resolution of customer issues including handling customer escalations, performing and documenting Root Cause Analysis and implementing remedial procedures to close gaps identified
• Frequent direct customer contact – initiate and maintain client relationships
• Create and maintain standard operating procedures for the managed payroll clients
• Attend scheduled weekly, monthly, and quarterly client calls and new client transition introduction meetings
• Provide training to newly implemented clients on Workday and OSV Payroll Processing
• Assist with configuration of pay components and reports necessary for use by the client
• Assist with testing as applicable with newly implemented clients
• Interfaces directly with clients to identify/resolve all payroll processing issues
• Leads/supports special projects as assigned by Management
• Act as the main point of contact through payroll deployments and cut over to managed services

Competencies

• TBC – Based on the establishment of an OSV EMEA Competency Framework

Education/Certification Requirements

• Associate's degree

Required

• CIPP Certified Payroll Professional certification required (at the time of hire or within 6 months)
• 3 Years+ payroll experience

Preferred

• Strong customer service skills
• Ability to maintain professionalism when dealing with challenging customers
• Detail-oriented with strong analytical skills
• Able to work independently in a team environment
• Strong written and verbal communication skillsAble to build effective working relationships with team members from different functional areas
• Expert in MS Word & Excel

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.