EMEA Packaging Service Leader: Strategy & Growth

JBT; Bridgend; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global leader in food processing solutions is seeking a Regional Head of Packaging Service for the EMEA region. This leadership role involves managing service operations, enhancing customer satisfaction, and driving strategic initiatives within the packaging portfolio. The ideal candidate has extensive experience in service leadership, customer care, and change management. Competitive compensation and growth opportunities are offered.

Benefits

Competitive compensation

Professional growth opportunities

Collaboration within a dynamic leadership team

Qualifications

• 7+ years of experience in Customer Care or Service leadership.
• 5+ years of experience in Aftermarket, Customer Experience, Sales, Business Operations, or Field Service.
• Proven ability to develop and implement strategic plans informed by market insights.

Responsibilities

• Lead and develop a high-performing service team.
• Own and guide service strategy and operations for the Packaging portfolio.
• Deliver sustainable financial performance.

Skills

Service leadership

Customer satisfaction

Cross-functional team management

Change management

Strategic planning

Tools

CRM systems

Job description

A global leader in food processing solutions is seeking a Regional Head of Packaging Service for the EMEA region. This leadership role involves managing service operations, enhancing customer satisfaction, and driving strategic initiatives within the packaging portfolio. The ideal candidate has extensive experience in service leadership, customer care, and change management. Competitive compensation and growth opportunities are offered.